PatientIQ एक हेल्थकेयर टेक्नोलॉजी कंपनी है जो हेल्थ सिस्टम्स, विशेषज्ञ चिकित्सा संस्थानों और मेडिकल डिवाइस कंपनियों को रोगियों के परिणामों से जुड़े डेटा को एकत्र करने और उसका उपयोग करने में मदद करती है। इसके EHR-इंटीग्रेटेड ClinicalPRO और ResearchPRO प्लेटफ़ॉर्म रोगियों द्वारा रिपोर्ट किए गए परिणामों के कार्यक्रमों और क्लिनिकल अध्ययनों का समर्थन करते हैं, जिससे डेटा संग्रह, विश्लेषण और गुणवत्ता सुधार अधिक सुव्यवस्थित हो जाते हैं। PatientIQ के स्केलेबल और स्वचालित टूल्स का उपयोग 700 से अधिक हेल्थकेयर संगठन रोगी देखभाल और चिकित्सा अनुसंधान को बेहतर बनाने के लिए करते हैं।
Enterprise Customer Success Manager — PatientIQ
Help PatientIQ’s healthcare customers make effective use of patient-reported outcomes data. Manage enterprise relationships, supporting retention, renewals, customer value, and product feedback.
विवरण
- Build lasting relationships with customer executives, product owners, and other stakeholders across an assigned territory.
- Plan and deliver quarterly business reviews that show progress, value, and opportunities for growth.
- Sustain positive net revenue retention across the territory.
- Act as the subject matter expert on the PatientIQ platform.
- Help customers reach their goals using PatientIQ resources, best practices, and processes.
- Partner with implementation, product, and engineering teams.
- Share customer feedback to guide the product roadmap and development strategy.
- Keep PatientIQ product documentation and internal wikis current.
- Support sales operations and spot opportunities to expand offerings and address new customer needs.
- Work with the sales team on customer renewals, contract amendments, and new product opportunities.
आवश्यकताएँ
- Bachelor’s degree or MBA in a related field.
- At least 6 years of account management or customer success management experience.
- At least 3 years of experience in healthcare, health technology, or the medical industry.
- Strong organizational and communication skills.
- Ability to manage several projects at once.
- Ability to prioritize work, provide regular progress updates, and meet deadlines.
- Technical comfort with email, calendars, and shared documents.
- Collaborative approach to working across internal teams.
- Willingness to travel at least 25% annually.
- Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
- Preferred: Experience with CRM software and tools for tracking customer communications, knowledge management, and support tickets.
- Preferred: Experience using AI-powered tools for generative AI, analytics, automation, or predictive insights.
- Preferred: Familiarity with AI-driven analytics, data visualization, or business intelligence tools.
- Preferred: Basic SQL knowledge and experience interacting with production software databases.
लाभ
- Purpose-driven work to improve patient outcomes through better data.
- A workplace where ideas are judged on merit.
- A high-caliber team.
- Health, dental, and vision insurance.
- 401(k) plan.
- Flexible paid time off.
- Professional development stipends.
- Meaningful ownership and the opportunity to shape strategy.