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Roo is a veterinary relief platform that helps animal hospitals find coverage and connects veterinarians and veterinary technicians with flexible relief work. Professionals can choose part-time or full-time schedules, while hospitals can manage staffing needs through streamlined scheduling and payroll workflows. Founded in 2019, Roo operates at the intersection of healthcare and veterinary workforce technology and supports a network of animal healthcare professionals.
Enterprise Account Manager at Roo (Hybrid, United States)
Manage enterprise veterinary hospital partnerships for Roo’s staffing platform. Lead adoption, shift coverage, onboarding, retention, and account growth across a named portfolio.
United States$90,000 – $155,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredAccount ManagerSalesDescription
- Manage daily execution and partner relationships across a designated portfolio of enterprise accounts
- Build executive, regional, and hospital relationships that strengthen platform adoption, shift coverage, and retention
- Maintain regional and hospital relationships throughout the assigned portfolio
- Support executive QBRs by developing account narratives, aligning stakeholders, tracking actions, and driving follow-through
- Lead partner activation and onboarding through group sessions and efficient hospital launch processes
- Coach hospital teams on posting guidance, operating best practices, and resolving recurring adoption barriers
- Use account usage data to assess health, spot churn risk, detect declining engagement, and uncover growth opportunities
- Partner with local Roo representatives and internal teams to provide timely, responsive support
- Implement retention strategies that reduce churn and expand long-term account value
- Translate partner feedback into strategic planning and internal product roadmaps
- Share responsibility for Net Revenue Retention results across named accounts
- Help hospitals consistently post and fill shifts through Roo
- Recognize account risks early and re-engage partners before performance issues develop into churn
- Provide dependable, coordinated support for complex issues spanning multiple markets
Requirements
- At least three years of experience in account management, customer experience, customer success, or supporting clients across multiple locations
- Proven ability to build relationships while balancing partner advocacy, accountability, and education
- Ability to work independently in a fast-changing environment
- Highly organized and execution-oriented, with the judgment to prioritize amid ambiguity
- Strong written and verbal communication skills
- Experience with veterinary hospital operations is required
- Able to travel 30–50% for partner meetings, onboarding assistance, and industry events
Benefits
- Strong opportunities for accelerated professional growth and learning
- Stipends for home-office equipment, continuing education, and monthly wellness expenses
- Comprehensive health coverage, including 100% coverage of the base medical plan and optional premium buy-up plans
- 401(k) plan
- Unlimited paid time off
- Paid maternity, paternity, and reproductive-care leave
- Birthday and work-anniversary gifts
- Domestic travel opportunities, including regional team-building events
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