AudioCodes develops voice networking and media processing technology for the digital workplace. Its products and services help enterprises and service providers build and manage all-IP voice environments supporting unified communications, contact centers, and hosted business services. The company works with multinational organizations and tier-one telecommunications operators worldwide, with a focus on the infrastructure that connects business communications across modern networks.
AI Sales Specialist, Voice AI and Contact Center — Malaysia
Lead Voice AI and customer experience automation sales across APAC for AudioCodes, developing enterprise customers and partners. Drive solution discovery, demos, proofs of concept, and pilots through to commercial opportunities.
Description
- Qualify and design Voice AI and CX automation solutions for regional opportunities.
- Plan and independently deliver customer demonstrations, proofs of concept, and pilots.
- Set success measures and advance opportunities toward commercial closure.
- Work with regional sales leads to develop enterprise prospects, win new customers, and convert pipeline into bookings.
- Develop Voice AI use cases around customer needs, operational data, business challenges, and customer experience requirements.
- Gather customer metrics and requirements to create total cost of ownership, return on investment, and value cases.
- Lead technical responses to requests for proposals and information.
- Guide technical integration discussions with customers and partners.
- Build relationships with enterprise customers and regional partners.
- Enable partners with training, demonstrations, and joint customer engagements.
- Stay current on Voice AI, contact center, and customer experience automation markets.
- Serve as AudioCodes’ regional subject matter expert.
Requirements
- Be based in Singapore, the Philippines, or Malaysia.
- Have at least five years of experience in a similar subject matter expert, sales architect, or solution architect role combining sales and strong technical knowledge.
- Bring technical experience in voice conversational AI, including virtual voice agents, agent assistants, and real-time translation.
- Have contact center experience.
- Have telecommunications (VoIP) experience.
- Have experience selling real-time communications (telephony) solutions and services to contact centers.
- Be able to engage senior stakeholders in discussions spanning technology, business, ROI, strategy, and market trends.
- Have experience working with technology partners and selling in multi-vendor environments and ecosystems.
- Be able to learn continuously and adapt to rapidly evolving technical environments.
- Have experience with large partners and large contact centers.
Benefits
- Travel across APAC up to 30% of the time.