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The Standard provides insurance, retirement, and investment solutions for individuals, families, employers, and organizations. Founded in 1906 and headquartered in Portland, Oregon, the company offers life and disability insurance, annuities, dental and vision coverage, and retirement plans. Its work combines financial protection with benefits administration and financial wellness services, supporting customers and organizations across healthcare, legal, consulting, and other sectors.
Employee Benefits Client Manager – U.S. Remote
Manage employee benefits programs for U.S. employers at The Standard, covering life, disability, and leave insurance. Handle claims, coverage questions, escalations, reporting, and benefits administration.
Description
- Act as the main contact for policyholders, employers, and employees regarding claims and coverage questions
- Manage life, disability, and leave claims, including paid parental leave and death claims
- Guide employees through the claims filing process
- Address escalated claims, billing, and contract interpretation issues
- Collaborate with HR and Benefits teams across multiple locations
- Report on claim status, open items, and Evidence of Insurability
- Track Evidence of Insurability requirements and updates
- Maintain accurate premium administration and interpret benefit contracts
- Coordinate the resolution of customer service, claims, and coverage issues
- Improve processes that strengthen the customer experience and support client retention
Requirements
- Bachelor’s degree in business or a related field, or an equivalent combination of education and experience
- At least 3 years of experience with leave management, Short-Term Disability (STD), Long-Term Disability (LTD), and life insurance
- Background managing claims processes and resolving complex customer questions
- Experience with Oracle or another benefits administration system
- Strong understanding of benefit contract interpretation and premium administration
- Ability to coordinate multiple stakeholders and business units
- Strong verbal communication skills, with an empathetic, service-oriented approach
- Proficiency with Microsoft Excel
- Experience coordinating projects and cross-functional initiatives
- Experience supporting group life, disability, and leave programs in a corporate or insurance setting
- Availability to work Eastern Time hours from 8:00 a.m. to 5:00 p.m.
- Successful completion of criminal background, employment, education, and licensing checks
- Must be bondable
Benefits
- Medical, dental, and vision coverage
- 401(k) plan with company matching contributions
- Annual incentive bonus program
- Generous paid time off
- 11 paid holidays
- Two wellness days each year
- Eight paid volunteer hours annually
- Additional PTO accrual with tenure
- Career development and advancement opportunities
- Paid parental leave
- Adoption and surrogacy assistance
- Employee giving program with double matching for donations to eligible nonprofits and schools
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