Senior Consulting Solution Architect, Digital Experience
CDWShape digital experience and unified communications solutions for CDW customers. Lead technical presales, scope solutions, and guide customer strategy.
Open
Achieve is a fintech company focused on digital personal finance and helping people manage debt. Its services include debt resolution, debt consolidation, personal loans, and home equity loans, supported by tools such as a Debt Payoff Calculator and financial education resources. By combining technology with personalized guidance, Achieve helps customers work toward improved financial health and less debt-related stress.
Director of Product Management, Digital Experiences
Lead digital acquisition and loan servicing experiences for Achieve’s consumer lending products. Guide AI-enabled journeys, funnel improvements, and Product Manager development.
Description
- Set the vision, strategy, and roadmap for digital acquisition and loan servicing across personal loans and HELOCs.
- Bring AI agents and tools into digital customer experiences.
- Guide cross-functional product squads and provide hands-on technical product leadership during critical delivery phases.
- Create consistent digital flows for onboarding, loan origination, automated decisions, document collection, and servicing.
- Connect self-service journeys smoothly with support from human teams.
- Use customer behavior and funnel data to improve conversion, self-service loan management, referrals, cross-selling, and refinancing.
- Broaden omnichannel engagement through AI tools and integrations.
- Work with Engineering, Marketing, Enterprise Product Management, Credit Risk, Legal, Compliance, Sales, and Operations.
- Coach and support Product Managers in their development.
- Create career paths and raise execution standards across the department.
- Lead through clear communication, cross-team alignment, focused delivery, accountability, and capability building.
Requirements
- At least 10 years of product management experience delivering complex digital products for consumers.
- At least 3–5 years in product leadership.
- A bachelor’s degree in a related field or equivalent practical experience.
- In-depth knowledge of consumer lending, including personal loans, mortgages or HELOCs, or debt consolidation and acceleration.
- Hands-on experience with loan origination systems, servicing platforms, digital underwriting, and credit bureau integrations.
- A track record of combining fragmented product flows into a seamless digital experience with effective cross-selling.
- Strong technical skills, including reviewing API documentation, contributing to architecture discussions, writing detailed specifications, and leading technical delivery squads.
- Experience with digital, phone, SMS, email, and AI engagement channels.
- A strong grasp of lending compliance and regulatory requirements.
- Ability to use product analytics, A/B testing, and conversion optimization methods.
- A record of steady, trusted leadership, focused and agile execution, accountability, and developing people and capabilities.
- For remote roles, must be located in an approved PST, MST, or CST location; hybrid roles are available in the Phoenix, AZ and San Francisco, CA metro areas.
- H-1B visa transfer or sponsorship and STEM OPT visa support are not available.
Benefits
- Hybrid and remote work options.
- 401(k) plan with employer match.
- Medical, dental, and vision coverage, with HSA and FSA options.
- Vacation and sick leave.
- Dedicated volunteer days.
- Wellness resources through an Employee Assistance Program, Talkspace, and fitness discounts.
- Up to $5,250 reimbursement for eligible education expenses.
- Pet care discounts.
- Financial assistance during hardship through the Achieve Care Fund.
- Six employee resource groups and a commitment to diversity and inclusion.
- Bonus.
- Benefits.
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