Senior Consulting Solution Architect, Digital Experience
CDWShape digital experience and unified communications solutions for CDW customers. Lead technical presales, scope solutions, and guide customer strategy.
खोलें
Achieve एक फिनटेक कंपनी है, जो डिजिटल व्यक्तिगत वित्त और लोगों को कर्ज़ प्रबंधित करने में सहायता करने पर केंद्रित है। इसकी सेवाओं में कर्ज़ समाधान, कर्ज़ समेकन, व्यक्तिगत ऋण और होम इक्विटी ऋण शामिल हैं। इन सेवाओं को Debt Payoff Calculator जैसे टूल और वित्तीय शिक्षा से जुड़े संसाधनों का समर्थन प्राप्त है। प्रौद्योगिकी को व्यक्तिगत मार्गदर्शन के साथ जोड़कर Achieve ग्राहकों को बेहतर वित्तीय स्वास्थ्य की दिशा में आगे बढ़ने और कर्ज़ से जुड़े तनाव को कम करने में मदद करती है।
Director of Product Management, Digital Experiences
Lead digital acquisition and loan servicing experiences for Achieve’s consumer lending products. Guide AI-enabled journeys, funnel improvements, and Product Manager development.
विवरण
- Set the vision, strategy, and roadmap for digital acquisition and loan servicing across personal loans and HELOCs.
- Bring AI agents and tools into digital customer experiences.
- Guide cross-functional product squads and provide hands-on technical product leadership during critical delivery phases.
- Create consistent digital flows for onboarding, loan origination, automated decisions, document collection, and servicing.
- Connect self-service journeys smoothly with support from human teams.
- Use customer behavior and funnel data to improve conversion, self-service loan management, referrals, cross-selling, and refinancing.
- Broaden omnichannel engagement through AI tools and integrations.
- Work with Engineering, Marketing, Enterprise Product Management, Credit Risk, Legal, Compliance, Sales, and Operations.
- Coach and support Product Managers in their development.
- Create career paths and raise execution standards across the department.
- Lead through clear communication, cross-team alignment, focused delivery, accountability, and capability building.
आवश्यकताएँ
- At least 10 years of product management experience delivering complex digital products for consumers.
- At least 3–5 years in product leadership.
- A bachelor’s degree in a related field or equivalent practical experience.
- In-depth knowledge of consumer lending, including personal loans, mortgages or HELOCs, or debt consolidation and acceleration.
- Hands-on experience with loan origination systems, servicing platforms, digital underwriting, and credit bureau integrations.
- A track record of combining fragmented product flows into a seamless digital experience with effective cross-selling.
- Strong technical skills, including reviewing API documentation, contributing to architecture discussions, writing detailed specifications, and leading technical delivery squads.
- Experience with digital, phone, SMS, email, and AI engagement channels.
- A strong grasp of lending compliance and regulatory requirements.
- Ability to use product analytics, A/B testing, and conversion optimization methods.
- A record of steady, trusted leadership, focused and agile execution, accountability, and developing people and capabilities.
- For remote roles, must be located in an approved PST, MST, or CST location; hybrid roles are available in the Phoenix, AZ and San Francisco, CA metro areas.
- H-1B visa transfer or sponsorship and STEM OPT visa support are not available.
लाभ
- Hybrid and remote work options.
- 401(k) plan with employer match.
- Medical, dental, and vision coverage, with HSA and FSA options.
- Vacation and sick leave.
- Dedicated volunteer days.
- Wellness resources through an Employee Assistance Program, Talkspace, and fitness discounts.
- Up to $5,250 reimbursement for eligible education expenses.
- Pet care discounts.
- Financial assistance during hardship through the Achieve Care Fund.
- Six employee resource groups and a commitment to diversity and inclusion.
- Bonus.
- Benefits.
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