RKD Group is a growth accelerator serving nonprofit organizations through integrated marketing and data-driven engagement services. Its work combines strategic planning, audience development, creative services, analytics, and data management to help nonprofits build stronger donor relationships, create more personalized experiences, and support sustainable fundraising growth. The company operates at the intersection of nonprofit strategy, marketing, and data management.
Director of Digital Experience, RKD Group, Remote United States
Lead integrated digital strategy for nonprofit-focused clients at RKD Group, overseeing account portfolios, senior teams, budgets, retention, and growth. This role combines executive client leadership with ownership of digital performance and new business development.
Description
- Act as the senior strategic lead for a portfolio of complex, high-value client accounts
- Own client satisfaction, retention, and revenue results across the portfolio
- Establish account strategies that connect digital programs with each client’s mission and business objectives
- Conduct executive client presentations, annual business reviews, and strategic planning meetings
- Build integrated digital plans across email, conversion rate optimization, paid search, paid social, programmatic, texting, and emerging channels
- Advise clients and teams on digital trends, audience behavior, and technology developments
- Manage account-level budgets, multi-year forecasts, and financial reporting
- Represent RKD’s digital expertise and strategic perspective with authority and credibility
- Define expectations for integrated digital strategy and execution
- Advance digital program innovation while applying current channel practices and industry standards
- Monitor portfolio performance against client objectives and RKD benchmarks
- Manage portfolio budgets, revenue goals, and financial forecasts
- Strengthen client retention, renewals, and expansion opportunities
- Collaborate with Pod Managers, department leaders, and executives to deliver integrated, high-quality work
- Improve cross-functional processes, tools, and operating workflows
- Lead or support RFP responses, pitches, proposals, and other new business initiatives
- Shape and communicate RKD’s digital experience value proposition
- Identify opportunities to expand services within existing accounts
- Provide senior leadership for the performance, growth, and culture of the Digital Experience portfolio
Requirements
- A bachelor’s degree is required; an advanced degree is strongly preferred
- Bring 7–10 years of digital marketing experience, including substantial agency leadership
- Demonstrated success directing integrated digital programs and multi-million-dollar account portfolios
- Exceptional executive-level communication and presentation ability
- Extensive knowledge of email, paid media, conversion rate optimization, texting, and related digital channels
- Strong commercial judgment, including experience with budgets, forecasting, and P&L management
- This position does not offer sponsorship
Benefits
- A comprehensive benefits package
- Competitive compensation based on experience