Shelter House, Inc. is a community-based nonprofit serving families experiencing homelessness and people affected by domestic violence in Fairfax and Loudoun Counties, Virginia. Founded in 1981, the organization provides support to low-income communities through services that include the Katherine K. Hanley Family Shelter and Artemis House, Fairfax County’s only 24-hour domestic violence shelter.
Director of Counseling and Hotline Services (Hybrid, Fairfax, VA)
Lead Shelter House’s domestic violence counseling and hotline programs in a hybrid Fairfax role. Oversee clinical services, shelter-entry assessments, staff supervision, community partnerships, and trauma-informed care.
Description
- Lead the hotline and counseling programs
- Support, train, and oversee the Counseling department’s individual and group therapy for adults affected by domestic and sexual violence and for affected children
- Provide oversight for the hotline program and determine eligibility for shelter entry
- Ensure services are trauma-informed and culturally responsive
- Guide staff training on best practices and program procedures
- Maintain current knowledge of domestic violence, relationship dynamics, and trauma responses
- Build and sustain partnerships with community-based programs
- Develop and manage recordkeeping systems that comply with company policy and state and federal regulations
- Participate in multidisciplinary coordination to help clients receive needed services promptly
- Represent the hotline and counseling programs to the County and other partners
- Use Microsoft applications, including email, Teams, and SharePoint
- Provide clinically focused supervision and support to one Counseling Program Manager
- Coordinate care with case management and program management on client engagement and housing plans
- Support referrals to long-term mental health and community services
- Maintain the licensure and credentials required to provide independent clinical services
- Oversee hotline operations and coordinate with the Director of Data Analytics and Insights on data tracking and funder reporting
- Ensure hotline calls are handled empathetically and in accordance with best practices and agency policies
- Train and support hotline staff through feedback, education, and current domestic violence services information
- Provide regular supervision to one Hotline Program Manager
- Assess hotline calls and processes, review call handling, and verify that criteria are met
- Provide backup hotline coverage when needed
- Collaborate with community partners and strengthen those relationships
Requirements
- Maintain professional ethics and protect client confidentiality
- Demonstrate strong written and verbal communication skills
- Prioritize competing demands and exercise sound judgment
- Complete tasks effectively while managing frequent interruptions
- Bring strong organizational and time-management abilities
- Hold a valid driver’s license and have reliable transportation
- Be willing to work evenings and weekends as needed
- Complete an annual TB test
- Be able to sit or stand for extended periods
- Be able to lift items weighing 10–20 pounds
- Preferred: Virginia licensure as an LCSW, LCP, or LMFT, with the ability to provide clinical supervision; must carry personal insurance
- Preferred: Experience working with individuals and families using varied therapeutic intervention modalities
- Preferred: Experience supporting clients who have experienced trauma, ideally survivors of domestic violence
- Preferred: Experience working with diverse populations
Benefits
- Work-life balance
- 401(k) with employer matching
- Medical, dental, and vision coverage for full-time employees, with a generous employer contribution toward premiums
- 4% employer 401(k) match
- 13 paid holidays
- Two floating holidays
- Option to take your birthday off
- Four annual team-building events