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Yodeck
Yodeck
11 – 50 Employees
Food & BeverageHealthcareHospitality
Yodeck is a cloud-based digital signage platform for managing and displaying content across screens in multiple locations. Its software helps businesses and organizations schedule announcements, menus, promotions, internal communications, and other visual content, with support for setups ranging from a single display to larger networks. Yodeck serves use cases across healthcare, food and beverage, hospitality, retail, education, and manufacturing, and can run through media players such as Raspberry Pi.
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Customer Success Operations Associate – 12-Month Contract, Hybrid Cyprus

Support customer success operations across procurement, billing, collections, and hardware shipments. Improve repeatable workflows at Yodeck, a global digital signage SaaS company.

CYCyprusHybridContractJuniorMiddleNo degree requiredEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Oversee vendor registrations, including forms, W-9s, and supporting documentation
  • Manage customer procurement-platform registrations and upload quotes, invoices, and related documents
  • Forward customer amendments and redlines to Legal and monitor them through completion
  • Complete issued standard forms and registrations without evaluating term acceptability
  • Create manual invoices and manage non-standard billing requests
  • Prepare renewal quotes and process designated customer orders at agreed prices
  • Partner with Customer Success and Finance to resolve billing and order issues
  • Refer discounts, credit notes, pricing exceptions, and contractual changes for escalation
  • Monitor overdue invoices and contact customers according to approved templates and schedules
  • Maintain clear visibility into ageing debt and continue required follow-up
  • Manage routine invoice reminders and collections activity within approved limits
  • Escalate older or higher-value debts, disputes, and promises to pay to Finance
  • Coordinate with suppliers and monitor customer hardware deliveries
  • Prepare customs documents using the approved checklist
  • Escalate unlisted declarations, valuations, or classifications for approval
  • Pursue shipment delays, inaccurate tracking, and delivery issues until resolved
  • Create practical procedures for vendor, billing, collections, and shipment workflows
  • Monitor workload measures covering registrations, invoices, overdue debt, and shipments
  • Identify opportunities to automate or eliminate repetitive tasks
  • Recommend a permanent owner for each operational workflow
  • Keep one central tracker of outstanding items through the contract handover

Requirements

  • Recent Business or related-field graduate
  • Between 0 and 2 years of experience
  • Strong, professional written English
  • Consistent drive to complete tasks
  • Careful attention to detail
  • Strong follow-through and the ability to close loops independently
  • Comfort with recurring administrative tasks
  • Working knowledge of spreadsheets
  • Familiarity with a CRM or billing platform is helpful but not required

Benefits

  • Competitive compensation
  • Company-wide bonus program
  • Stock option plan
  • Great Place to Work-certified company
  • Hybrid work-from-home policy
  • Office gym
  • Access to a nutritionist
  • Meal vouchers
  • Individual professional-development training budget
  • Private medical insurance
  • Collaborative and enjoyable startup environment
  • Flexible working arrangements
  • Commuting expenses
  • Equal-opportunity and diverse workplace

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