Ingrid develops delivery technology for e-commerce, bringing retailers, carriers, and shoppers together in one platform. Its tools let customers tailor delivery and returns, while helping retailers manage the delivery experience across more than 170 markets. The company serves 250 customers and describes its workplace as remote-first, with an emphasis on employee development.
Customer Success Manager, Stockholm (Hybrid)
Manage 40–70 retail technology customers using Ingrid’s delivery platform. Drive adoption, renewals, expansion, and measurable customer value from Stockholm.
Description
- Manage a portfolio of approximately 40–70 customer accounts independently.
- Build and maintain relationships with Core and Growth customers.
- Create and deliver success plans tailored to customer goals.
- Run customer meetings, training, and business reviews.
- Analyze data to spot risks, trends, and opportunities to improve outcomes.
- Increase product adoption and deliver measurable value to customers.
- Manage renewals and selected upsell opportunities within agreed commercial guidelines.
- Work with Sales on larger or more complex expansion opportunities.
- Coordinate with Product, Support, Implementation, and Sales to achieve customer outcomes.
- Share customer insights and help improve Customer Success processes and playbooks.
Requirements
- Background in Customer Success or Account Management.
- Experience independently managing a portfolio of customer accounts.
- Experience in logistics, ecommerce, delivery, or retail technology.
- Understanding of SaaS, customer lifecycle, adoption, retention, and growth.
- Commercial confidence and experience handling renewal and upsell conversations.
- Strong communication and meeting facilitation skills.
- Organized, data-informed approach to managing customers.
- Self-starting approach, with the ability to prioritize and work independently.
Benefits
- Work with an international team that values collaboration.
- Help shape the customer experience and improve Customer Success processes.
- Work in a dynamic environment with current technology.
- Access to tools that help employees pursue their ambitions.