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Cornerstone Building Brands
Cornerstone Building Brands
H1B Visa SponsorConstructionManufacturing
Cornerstone Building Brands is a construction and manufacturing company focused on exterior building products for residential and commercial projects across North America. Its portfolio includes windows, vinyl siding, insulated metal panels, metal roofing and wall systems, and metal accessories. The company combines broad manufacturing capabilities with ongoing research, development, and product innovation to support customers and communities throughout the region.
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Customer Service Representative – Pennsylvania Remote

Support quotes, orders, customer inquiries, and sales growth for Cornerstone Building Brands’ exterior building-products business. Coordinate customer service, order entry, scheduling, and product support across commercial and industrial operations.

USUnited StatesPAPennsylvaniaRemoteFull-timeSeniorLeadEnglish RequiredCustomer Support
Oracle

Description

  • Prepare accurate quotes, purchase orders, and work orders.
  • Respond to customer requests promptly, courteously, and professionally.
  • Retain and expand sales among active and inactive customers.
  • Identify and pursue new business opportunities.
  • Enter customer orders accurately in Oracle.
  • Coordinate scheduling and deliveries across multiple plant locations.
  • Provide product guidance and resolve customer support questions.
  • Manage claims, account reconciliation, and related transactions.
  • Direct communications to the appropriate internal function without delay.
  • Answer inbound calls and support customers with basic needs.
  • Coordinate between manufacturing teams and customers.
  • Develop knowledge of the assigned commercial or industrial product line.
  • Create quotes to support Outside Sales.

Requirements

  • Strong mathematical ability to calculate square footage and help customers place orders.
  • Highly organized, with the ability to manage multiple tasks simultaneously.
  • Able to learn, understand, and apply training while exercising sound judgment in varied situations.
  • Capable of making proactive decisions based on customer needs.
  • Proficient with Microsoft Outlook, Word, and Excel.
  • Skilled in project management and negotiation.
  • Strong verbal and written communication abilities.
  • Able to read building drawings.
  • A minimum of two years of post-secondary education is preferred.
  • Two or more years of construction-products sales experience is helpful but not required.
  • Bilingual ability is preferred but not required.
  • Roofing and wall-products experience is helpful.
  • Applicants must be at least 18 years old.

Benefits

  • Medical, dental, and vision coverage begins on the first day for full-time team members.
  • Paid time off.
  • Paid holidays.
  • Flexible Spending Account.
  • Life insurance.
  • Long-term disability coverage.
  • Short-term disability coverage.
  • 401(k) plan.
  • Employee Assistance Program.
  • Employee discount programs.
  • Tuition reimbursement.
  • Training opportunities.
  • Professional development.

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