TEKsystems
TEKsystems
TEKsystems is a global technology consulting and workforce solutions company serving enterprise organizations. Its work spans cloud, data and AI, automation, application development, Agile and DevOps transformation, technology operations, and digital experience. The company also provides talent acquisition, recruitment, and managed services, supporting technology teams and large-scale workforce programs across sectors including financial services, healthcare, the public sector, telecommunications, retail, manufacturing, and energy. Its broad service model creates opportunities across consulting, engineering, technology operations, and recruitment-focused roles.

Customer Service Representative - North Richland Hills, Texas (Hybrid)

Support members through a 24/7 contact center by answering questions, processing financial transactions, and recommending relevant products and services for TEKsystems clients.

Description

  • Handle inquiries and service requests from members and other individuals
  • Explain client products and services clearly and accurately
  • Use product knowledge, active listening, adaptability, and multiple engagement systems to assist members effectively
  • Process transactions involving savings, checking, consumer loans, credit cards, IRAs, and other accounts
  • Recommend products and services that align with members’ needs
  • Build positive member interactions through responsive, attentive customer service

Requirements

  • Experience responding to inquiries and requests in a high-volume, schedule-driven 24/7 contact center
  • Working knowledge of the client’s products and services
  • Strong active listening skills
  • Ability to adapt across multiple systems and customer engagement methods
  • Ability to process transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts
  • Ability to recommend products and services based on members’ needs

Benefits

  • Medical, dental, and vision coverage
  • Critical illness, accident, and hospital coverage
  • 401(k) retirement plan with pre-tax and Roth post-tax contributions
  • Life insurance, including voluntary life and AD&D coverage for employees and dependents
  • Short- and long-term disability coverage
  • Health Savings Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Paid time off, vacation, or sick leave

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