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MSD
MSD
H1B Visa SponsorBiotechnologyHealthcareLogistics

MSD is a global biopharmaceutical company advancing medicines and vaccines for major health challenges, including cancer, infectious diseases, cardiovascular and metabolic conditions, and prevention-focused care. Known as Merck & Co., Inc. in the United States, Canada, and Puerto Rico, MSD combines scientific research with development and commercial expertise to bring healthcare solutions to people and animals.

Its work spans Human Health, Animal Health, and Research & Development, creating opportunities for professionals across scientific, clinical, commercial, operational, and corporate teams. With activities in regions around the world, MSD’s careers reflect its focus on research, collaboration, inclusion, and responsible progress in global health.

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Customer Representative, Telesales – NYC Metro Area

Support Merck pharmacy and healthcare customers across the New York City metropolitan area through vaccine telesales, clinical education, account management, and sales engagement. The hybrid role combines remote healthcare-professional interactions with field travel.

USUnited StatesCTConnecticutNJNew JerseyNYNew YorkPAPennsylvania
$71,900 – $113,200 / year
HybridFull-timeMiddleSeniorEnglish RequiredSalesTelesales

Description

  • Provide customers with clinical product information, educational materials, training programs, and related resources.
  • Engage pharmacies, medical groups, and physician offices to advance population health and pursue high-potential business opportunities.
  • Assess customer needs, align products and services, support pull-through activities, and demonstrate value and improved health outcomes.
  • Conduct all activities in accordance with company policies and US laws and regulations.
  • Report to the Customer Team Leader while partnering with Vaccine Field Sales and Vaccines Pharmacy Account Executive teams.
  • Conduct 60% of healthcare-professional engagements remotely, with travel for 40% of engagements and quarterly company meetings.
  • Manage accounts and contracts through joint business planning and customer business reviews.
  • Optimize vaccine purchasing and inventory by applying contract terms and historical ordering patterns.
  • Define and monitor account performance metrics, revising plans when needed.
  • Use knowledge of the vaccine portfolio, competing brands, immunization recommendations, and protocols.
  • Resolve customer supply, product transition, and back-order challenges.
  • Earn customer trust and deliver value through high-quality sales engagements.
  • Work with customers and Field Sales partners to provide information and solutions.
  • Create value rationales for company vaccines and commercial offers.
  • Use strategic questions to understand healthcare needs and position relevant vaccines and offers.
  • Segment and prioritize assigned customers according to their characteristics and buying behaviors.
  • Direct marketing and field resources to deliver sales and marketing plans.
  • Present clinical information and commercial offers in a tailored, customer-relevant manner.

Requirements

  • Live in the New York City metropolitan area, including NYC, Long Island, Northern New Jersey, Southern Connecticut, or Westchester County.
  • S1: Hold a bachelor’s degree with 0–3 years of sales experience, or a high school diploma with at least 4 years of relevant work experience.
  • S2: Hold a bachelor’s degree with at least 3 years of sales experience, or a high school diploma with at least 6 years of equivalent experience.
  • Relevant backgrounds may include professional sales, marketing, military service, pharmaceutical, biotechnology, medical device, healthcare, or scientific work.
  • Maintain a valid driver’s license.
  • Demonstrate the potential to excel in educational or professional roles.
  • Work effectively both independently and as part of a team.
  • Bring strong organizational and time-management abilities.
  • Communicate and build relationships effectively with internal and external stakeholders.
  • Explain technical concepts accurately and clearly.
  • Prior experience in a technical, scientific, or healthcare environment is preferred.
  • Previous sales, account management, consultative, or customer service experience is preferred.
  • Experience creating and delivering customer engagement plans is preferred.
  • Familiarity with marketing and sales functions, support activities, or operations is preferred.
  • Ability to evaluate metrics against objectives is preferred.
  • Experience with vaccines is preferred.
  • Qualifying Leads.
  • Sales Campaigns.
  • Sales Forecasting.
  • Sales Marketing Strategies.
  • Sales Presentations.
  • Sales Reporting.
  • Sales Strategy Development.
  • Sales Support.
  • Sales Training.
  • Applicants must reside in the United States or Puerto Rico.
  • Visa sponsorship is not available.

Benefits

  • Annual bonus.
  • Long-term incentive, where applicable.
  • Medical, dental, and vision coverage.
  • Additional insurance coverage for employees and their families.
  • Retirement benefits, including a 401(k) plan.
  • Paid holidays.
  • Vacation time.
  • Compassionate leave days.
  • Sick days.
  • Remote work arrangement.
  • No relocation is required.

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