Softcard (acquired by Google)
Softcard (acquired by Google)
201 – 500 Employees
eCommerceFinanceFintech
Softcard was a fintech and mobile commerce platform created by AT&T Mobility, T-Mobile USA, and Verizon Wireless. Its NFC-enabled mobile wallet helped consumers make contactless payments, shop from their phones, and access loyalty features in one place. Focused on mobile payments, digital wallets, and rewards, Softcard developed technology designed to make everyday transactions faster and more personalized before its acquisition by Google.

Customer Relations Coordinator, Accounts Receivable (Hybrid)

Hybrid customer relations role focused on collections, account reconciliations, disputes, reporting, and customer support for GPC. The position also supports audits, training, and cross-functional accounts receivable operations.

Description

  • Lead proactive customer collections outreach by phone and email to secure overdue receivables.
  • Conduct monthly strategic account reviews with sales and store teams to improve recovery results.
  • Investigate and resolve customer disputes and escalated issues.
  • Review and reconcile customer accounts for accuracy.
  • Submit requests for account adjustments and small-balance write-offs.
  • Prepare aging reports and monitor overdue metrics for finance, sales, and management.
  • Help deliver foundational training for new hires and advanced development for current team members.
  • Work with AP/AR teams to move collections activities forward.
  • Provide requested accounts receivable records for internal and external audits.
  • Handle additional duties and special projects assigned by management.

Requirements

  • At least three years of experience in collections or accounts receivable.
  • Excellent communication and relationship-building abilities across all levels of leadership.
  • Ability to perform effectively in demanding, fast-paced settings while delivering strong customer support and resolving complex inquiries efficiently.
  • Advanced computer proficiency with careful attention to data entry, documentation, and reconciliations.
  • Strong working knowledge of Excel, including VLOOKUPs and formulas.
  • PeopleSoft experience is preferred.
  • Ability to manage multiple responsibilities at the same time.
  • Strong organization, conflict-resolution, and leadership capabilities.
  • Self-motivated and focused on achieving results.
  • Bachelor’s degree preferred.
  • Ability to sit, stand, walk, and stoop for extended periods.
  • Ability to speak, hear, and use hands to operate controls and office equipment.
  • Frequent reaching with the hands and arms is required.

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