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Bank of America
Bank of America
H1B Visa SponsorBankingFinanceFintech
Bank of America is a global financial institution operating across banking, finance, and fintech. Its services include personal banking, small-business support, wealth management, investment services, and access to capital markets for individuals, businesses, and institutions. The company also focuses on responsible growth through sustainable finance, diversity initiatives, and community development programs.
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Senior Business Consultant, SSFO Process Quality

Oversee process quality, risk controls, audits, and regulatory compliance across Bank of America’s SSFO operations. Apply quality assurance, complaint analysis, and performance metrics to strengthen operational oversight.

USUnited StatesAZArizonaCACaliforniaFLFloridaNJNew JerseyNCNorth CarolinaTXTexas
$59,000 – $109,000 / year
On-siteFull-timeSeniorEnglish RequiredConsultant

Description

  • Set up and oversee controls for SSFO processes
  • Maintain compliance with regulatory and investor guidelines throughout the SSFO organization
  • Direct risk and operational management processes
  • Manage operational processes, issues, risk activities, audits, and examinations
  • Perform quality assurance testing
  • Review and analyze complaints
  • Monitor performance metrics
  • Carry out process quality and oversight duties as a Senior Business Control Specialist

Requirements

  • Current experience as a Quality Analyst in SSFO Operations (NS&S, ESO, DIIVO, BK, SCRA, and/or UPO)
  • Prior or current experience in Process Quality and Oversight
  • Previous experience with business controls
  • Willingness to learn and use new Systems of Record (SOR)
  • Ability to learn quickly under pressure and work independently
  • Analytical approach and ability to balance competing priorities
  • Strong organizational skills and attention to detail, with the ability to manage multiple priorities
  • High school diploma, GED, secondary school credential, or equivalent
  • Availability to work the first shift
  • Availability for a 40-hour workweek

Benefits

  • Affordable, competitive, flexible benefits
  • Resources supporting physical, emotional, and financial wellness
  • Opportunities for learning, growth, and career development
  • Eligibility for an annual discretionary incentive award based on individual, line of business or group, and company performance
  • Benefits eligibility
  • Paid time off
  • Employee resources and support

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