Mindoula is a healthcare company focused on helping payers, providers, and consumers manage complex behavioral health, medical, and social needs across the continuum of care. Its care extension programs include StrongWell™ for high-risk Medicare seniors, supported by a proprietary platform for risk stratification, service coordination, and remote monitoring. Mindoula’s approach is designed to improve outcomes while reducing avoidable readmissions, pharmacy costs, and emergency department utilization. The company is HITRUST certified, reflecting its focus on protecting sensitive health information and maintaining strong privacy and security practices.
Remote Clinical Operations Manager at Mindoula
Lead operations for CareMind’s virtual behavioral health inpatient programs across the United States. Oversee provider recruitment, credentialing, scheduling, onboarding, quality, and outcomes.
United States$80,000 – $110,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredClinical OperationsDescription
- Manage administrative operations and scheduling for the growing CareMind Inpatient practice.
- Work with Talent Acquisition to open clinical roles and prepare employment exhibits for incoming providers.
- Partner with business development to plan staffing for new inpatient programs.
- Interview and recruit inpatient advanced practice providers (APPs) with CareMind leadership.
- Coordinate provider credentialing, EMR access, training, and onboarding readiness.
- Submit provider credentialing and offboarding documents, including CAARFs.
- Plan and lead onboarding for providers at clinical sites.
- Train and coach clinical staff on established protocols.
- Prepare physician and APP schedules for inpatient programs at least 90 days ahead.
- Coordinate with payroll to ensure providers are paid accurately.
- Review, approve, and track provider paid time off.
- Oversee FPPE and OPPE processes, including serving as an APP review proctor.
- Develop and manage practice outcome measures, including PROM-based measure-based care.
- Coordinate new program and service launches, including timelines, deliverables, and communications.
- Track inpatient quality and performance, and support compliance with hospital agreements and CareMind policies.
- Draft provider operations policies to improve outcomes and efficiency.
- Support patient, client, and clinician satisfaction and retention.
- Take on other duties and projects that support the inpatient business.
Requirements
- Bachelor’s degree in a relevant field.
- At least five years of combined inpatient healthcare administration and operations experience.
- Project management experience and/or experience launching partnerships or entering new markets.
- Experience building a company or business unit with demonstrated outcomes, including P&L management.
- Proficiency with Microsoft Word, Google Workspace tools (Calendar, Docs, Sheets, Slides, and related apps), Excel, and PowerPoint.
- Experience developing project plans, financial models, and presentations.
- Experience working with healthcare data and outcomes.
- Startup or entrepreneurial experience is a plus.
- Must be located in the United States.
Benefits
- Fully remote work.
- Monday through Friday, 8 a.m. to 6 p.m. Eastern Time.