Bank of America este o instituție financiară globală care activează în domeniile serviciilor bancare, finanțelor și tehnologiei financiare. Serviciile sale includ servicii bancare personale, sprijin pentru întreprinderile mici, administrarea averilor, servicii de investiții și acces la piețele de capital pentru persoane fizice, companii și instituții. Compania se concentrează, de asemenea, pe creșterea responsabilă prin finanțare sustenabilă, inițiative pentru diversitate și programe de dezvoltare comunitară.
Senior Business Consultant, SSFO Process Quality
Oversee process quality, risk controls, audits, and regulatory compliance across Bank of America’s SSFO operations. Apply quality assurance, complaint analysis, and performance metrics to strengthen operational oversight.
Descriere
- Set up and oversee controls for SSFO processes
- Maintain compliance with regulatory and investor guidelines throughout the SSFO organization
- Direct risk and operational management processes
- Manage operational processes, issues, risk activities, audits, and examinations
- Perform quality assurance testing
- Review and analyze complaints
- Monitor performance metrics
- Carry out process quality and oversight duties as a Senior Business Control Specialist
Cerințe
- Current experience as a Quality Analyst in SSFO Operations (NS&S, ESO, DIIVO, BK, SCRA, and/or UPO)
- Prior or current experience in Process Quality and Oversight
- Previous experience with business controls
- Willingness to learn and use new Systems of Record (SOR)
- Ability to learn quickly under pressure and work independently
- Analytical approach and ability to balance competing priorities
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities
- High school diploma, GED, secondary school credential, or equivalent
- Availability to work the first shift
- Availability for a 40-hour workweek
Beneficii
- Affordable, competitive, flexible benefits
- Resources supporting physical, emotional, and financial wellness
- Opportunities for learning, growth, and career development
- Eligibility for an annual discretionary incentive award based on individual, line of business or group, and company performance
- Benefits eligibility
- Paid time off
- Employee resources and support