Softcard a fost o platformă de tehnologie financiară și comerț mobil creată de AT&T Mobility, T-Mobile USA și Verizon Wireless. Portofelul său mobil compatibil cu NFC îi ajuta pe consumatori să efectueze plăți contactless, să facă cumpărături de pe telefoanele lor și să acceseze funcții de fidelizare într-un singur loc. Axată pe plăți mobile, portofele digitale și recompense, Softcard a dezvoltat tehnologii concepute pentru a face tranzacțiile de zi cu zi mai rapide și mai personalizate, înainte de a fi achiziționată de Google.
Customer Relations Coordinator, Accounts Receivable (Hybrid)
Hybrid customer relations role focused on collections, account reconciliations, disputes, reporting, and customer support for GPC. The position also supports audits, training, and cross-functional accounts receivable operations.
Descriere
- Lead proactive customer collections outreach by phone and email to secure overdue receivables.
- Conduct monthly strategic account reviews with sales and store teams to improve recovery results.
- Investigate and resolve customer disputes and escalated issues.
- Review and reconcile customer accounts for accuracy.
- Submit requests for account adjustments and small-balance write-offs.
- Prepare aging reports and monitor overdue metrics for finance, sales, and management.
- Help deliver foundational training for new hires and advanced development for current team members.
- Work with AP/AR teams to move collections activities forward.
- Provide requested accounts receivable records for internal and external audits.
- Handle additional duties and special projects assigned by management.
Cerințe
- At least three years of experience in collections or accounts receivable.
- Excellent communication and relationship-building abilities across all levels of leadership.
- Ability to perform effectively in demanding, fast-paced settings while delivering strong customer support and resolving complex inquiries efficiently.
- Advanced computer proficiency with careful attention to data entry, documentation, and reconciliations.
- Strong working knowledge of Excel, including VLOOKUPs and formulas.
- PeopleSoft experience is preferred.
- Ability to manage multiple responsibilities at the same time.
- Strong organization, conflict-resolution, and leadership capabilities.
- Self-motivated and focused on achieving results.
- Bachelor’s degree preferred.
- Ability to sit, stand, walk, and stoop for extended periods.
- Ability to speak, hear, and use hands to operate controls and office equipment.
- Frequent reaching with the hands and arms is required.