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Graphic Packaging International, LLC develops fiber-based packaging for food, beverage, and other consumer products. Its portfolio includes paper cups, food cartons, and beverage containers, placing the company at the intersection of manufacturing, food and beverage, and eCommerce supply chains. Headquartered in Atlanta, Georgia, Graphic Packaging operates across more than 130 locations worldwide and has nearly 25,000 employees. The company’s work also emphasizes environmentally responsible packaging, workplace diversity, sustainability, and community involvement. Its careers site provides information for professionals exploring opportunities with the organization.
Customer Advocate II - Kalamazoo, MI (Onsite)
Manage strategic customer accounts, order fulfillment, and logistics for Graphic Packaging International, a paperboard and paper-based packaging manufacturer. Coordinate with sales, planning, manufacturing, warehouse, and transportation teams to support reliable delivery and accurate invoicing.
Description
- Own strategic account management with expertise, accountability, and sound judgment
- Make daily tactical decisions to coordinate smooth order management across multiple accounts
- Analyze root causes and proactively resolve customer service issues
- Manage strategic international accounts
- Deliver training and share knowledge to support on-time delivery and accurate invoicing
- Use the Panther system to enter, track, and resolve orders
- Keep the order book accurate by closing orders diligently and using reports effectively
- Partner with supply planners to increase use of non-conforming products and limit inventory waste
- Optimize order quantities and shipping methods for operational efficiency and customer satisfaction
- Coordinate communication among Sales, Logistics, Planning, and Manufacturing
- Develop strong customer relationships through proactive updates and responsive support
- Contribute to teamwork, mutual respect, knowledge sharing, continuous improvement, meeting participation, diplomacy, and respect for colleagues
Requirements
- One to three years of progressive experience in customer service, supply chain, or logistics, preferably within manufacturing
- Ability to collaborate across departments to resolve complex service issues
- Experience with Panther or a comparable ERP system for order management, tracking, and reporting
- Strong analytical and problem-solving abilities, including root cause analysis and continuous improvement
- Experience in fast-paced, high-volume settings focused on customer satisfaction and operational efficiency
- Demonstrated success managing strategic international customer accounts
- Working knowledge of export documentation, Incoterms, and trade compliance
- Bachelor’s degree in business, supply chain management, logistics, or a related field preferred; equivalent business experience may be considered
- Understanding of supply chain operations, including demand and supply planning, transportation, and warehousing
- Advanced communication skills
- Process improvement mindset
- Resilience and adaptability
- Strong attention to detail
- Customer-focused approach
- Conflict management skills
- Ability to set priorities effectively
- Action-oriented work style
- Strong problem-solving skills
- Effective written communication
- Ability to perform essential job functions satisfactorily, with or without reasonable accommodation
Benefits
- Compensation and benefits programs are presented as among the best in the industry
- Reasonable accommodation is available for candidates with disabilities
- Inclusive, barrier-free recruitment and hiring practices
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