LogoFresh Jobs Ahead
Graphic Packaging International, LLC
Graphic Packaging International, LLC
Alimente și băuturiComerț electronicIndustria prelucrătoare
Graphic Packaging International, LLC dezvoltă ambalaje pe bază de fibre pentru produse alimentare, băuturi și alte bunuri de consum. Portofoliul companiei include pahare din hârtie, cutii pentru alimente și recipiente pentru băuturi, situând compania la intersecția dintre producție, lanțurile de aprovizionare din industria alimentară și a băuturilor și comerțul electronic. Cu sediul în Atlanta, Georgia, Graphic Packaging operează în peste 130 de locații din întreaga lume și are aproape 25.000 de angajați. Activitatea companiei pune, de asemenea, accent pe ambalaje responsabile față de mediu, diversitate la locul de muncă, sustenabilitate și implicare în comunitate. Site-ul său de cariere oferă informații profesioniștilor care explorează oportunități în cadrul organizației.
LinkedIn
Locurile de muncă ale companiei

Customer Advocate II - Kalamazoo, MI (Onsite)

Manage strategic customer accounts, order fulfillment, and logistics for Graphic Packaging International, a paperboard and paper-based packaging manufacturer. Coordinate with sales, planning, manufacturing, warehouse, and transportation teams to support reliable delivery and accurate invoicing.

USStatele Unite ale AmericiiMIMichigan
47.500 $ – 59.400 $ / an
La sediuNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAvocatul clientuluiSuccesul clienților
ERP

Descriere

  • Own strategic account management with expertise, accountability, and sound judgment
  • Make daily tactical decisions to coordinate smooth order management across multiple accounts
  • Analyze root causes and proactively resolve customer service issues
  • Manage strategic international accounts
  • Deliver training and share knowledge to support on-time delivery and accurate invoicing
  • Use the Panther system to enter, track, and resolve orders
  • Keep the order book accurate by closing orders diligently and using reports effectively
  • Partner with supply planners to increase use of non-conforming products and limit inventory waste
  • Optimize order quantities and shipping methods for operational efficiency and customer satisfaction
  • Coordinate communication among Sales, Logistics, Planning, and Manufacturing
  • Develop strong customer relationships through proactive updates and responsive support
  • Contribute to teamwork, mutual respect, knowledge sharing, continuous improvement, meeting participation, diplomacy, and respect for colleagues

Cerințe

  • One to three years of progressive experience in customer service, supply chain, or logistics, preferably within manufacturing
  • Ability to collaborate across departments to resolve complex service issues
  • Experience with Panther or a comparable ERP system for order management, tracking, and reporting
  • Strong analytical and problem-solving abilities, including root cause analysis and continuous improvement
  • Experience in fast-paced, high-volume settings focused on customer satisfaction and operational efficiency
  • Demonstrated success managing strategic international customer accounts
  • Working knowledge of export documentation, Incoterms, and trade compliance
  • Bachelor’s degree in business, supply chain management, logistics, or a related field preferred; equivalent business experience may be considered
  • Understanding of supply chain operations, including demand and supply planning, transportation, and warehousing
  • Advanced communication skills
  • Process improvement mindset
  • Resilience and adaptability
  • Strong attention to detail
  • Customer-focused approach
  • Conflict management skills
  • Ability to set priorities effectively
  • Action-oriented work style
  • Strong problem-solving skills
  • Effective written communication
  • Ability to perform essential job functions satisfactorily, with or without reasonable accommodation

Beneficii

  • Compensation and benefits programs are presented as among the best in the industry
  • Reasonable accommodation is available for candidates with disabilities
  • Inclusive, barrier-free recruitment and hiring practices

Locuri de muncă similare

Walmart

Walmart Distinguished Software Engineer, WFS-ICC Atlas Platform

Walmart
B2CComerț cu amănuntulComerț electronic
INIndiaLa sediuNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer full-stackInginer software
CloudMicroserviciiSisteme distribuite

Lead architecture and production engineering for Walmart Fulfillment Services platforms serving millions of sellers. The role focuses on distributed systems and AI-enabled platform capabilities and is based onsite in Bangalore.

Deschide