Kafene
Kafene
Kafene is a fintech company providing lease-to-own and point-of-sale financing for merchants and consumers, including people with limited or no credit history. Its platform uses data-driven underwriting and personalized pricing to support rapid decisions, with applications that can be completed in about 60 seconds and lease amounts of up to $5,000. Through point-of-sale integrations and configurable merchant programs, Kafene helps retailers serve customers across a broad range of credit profiles while supporting conversion and average order value.

Collections Operations Supervisor (Remote)

Lead collections recovery teams for Kafene’s AI-powered lease-to-own fintech platform. Improve recovery performance, reduce delinquency, and support compliant customer resolutions.

Description

  • Lead and coach the collections team toward individual and departmental recovery targets
  • Track daily collection activity and performance metrics, providing regular reports to management
  • Create and execute strategies to increase collection rates and reduce delinquency
  • Resolve escalated customer concerns and review or approve payment arrangements, write-offs, and settlements
  • Work with Customer Service, Finance, and Compliance to address account discrepancies
  • Maintain compliance with applicable collection laws, regulations, and internal procedures

Requirements

  • Bachelor’s degree
  • At least two years of experience in collections, customer service, or a related field, including supervisory or team leadership experience
  • Fluency in Spanish and English
  • Working knowledge of collection laws, compliance standards, and industry best practices
  • Proficiency with Excel and collection management systems
  • Strong analytical and organizational abilities
  • Demonstrated leadership, communication, and conflict-resolution skills
  • Ability to work effectively under pressure and meet deadlines
  • Must reside in Panama or Guatemala and be legally authorized to work in the country

Benefits

  • Flexible paid time off beginning on the first day of employment
  • Annual bonus
  • Remote work based in Panama or Guatemala

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