Kafene
Kafene
Kafene este o companie fintech care oferă soluții de leasing cu opțiune de cumpărare și finanțare la punctul de vânzare pentru comercianți și consumatori, inclusiv pentru persoanele cu un istoric de credit limitat sau fără istoric de credit. Platforma sa utilizează evaluarea bonității pe baza datelor și stabilirea personalizată a prețurilor pentru a sprijini decizii rapide, iar cererile pot fi completate în aproximativ 60 de secunde, cu sume de leasing de până la 5.000 de dolari. Prin integrări la punctul de vânzare și programe configurabile pentru comercianți, Kafene ajută retailerii să deservească clienți cu o gamă largă de profiluri de credit, susținând totodată rata de conversie și valoarea medie a comenzii.

Collections Operations Supervisor (Remote)

Lead collections recovery teams for Kafene’s AI-powered lease-to-own fintech platform. Improve recovery performance, reduce delinquency, and support compliant customer resolutions.

Descriere

  • Lead and coach the collections team toward individual and departmental recovery targets
  • Track daily collection activity and performance metrics, providing regular reports to management
  • Create and execute strategies to increase collection rates and reduce delinquency
  • Resolve escalated customer concerns and review or approve payment arrangements, write-offs, and settlements
  • Work with Customer Service, Finance, and Compliance to address account discrepancies
  • Maintain compliance with applicable collection laws, regulations, and internal procedures

Cerințe

  • Bachelor’s degree
  • At least two years of experience in collections, customer service, or a related field, including supervisory or team leadership experience
  • Fluency in Spanish and English
  • Working knowledge of collection laws, compliance standards, and industry best practices
  • Proficiency with Excel and collection management systems
  • Strong analytical and organizational abilities
  • Demonstrated leadership, communication, and conflict-resolution skills
  • Ability to work effectively under pressure and meet deadlines
  • Must reside in Panama or Guatemala and be legally authorized to work in the country

Beneficii

  • Flexible paid time off beginning on the first day of employment
  • Annual bonus
  • Remote work based in Panama or Guatemala

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