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Location Services, LLC
Location Services, LLC
201 – 500 Employees
AutomotiveConsultingLogistics
Location Services, LLC is an automotive logistics and consulting company focused on collateral recovery and asset management. Its nationwide operations support lenders and lending-service providers through repossession, vehicle remarketing, investigative analytics, license plate recognition, title and document processing, locksmith and transport services, impound coordination, and compliant auto-notification workflows. The company works with a licensed and insured agent network to manage recovery and remarketing across all 50 states, with an emphasis on regulatory compliance, data protection, system integration, recovery value, and reducing operational risk and cost for clients.
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Client Team Representative

Handle client and debtor inquiries, account updates, skip-work reviews, and related research for Location Services, LLC. Use phone, email, internal systems, data entry, and reporting to support clients, operations, and management.

USUnited StatesTXTexasHybridFull-timeJuniorEnglish RequiredGeneralRepresentative

Description

  • Resolve client and debtor requests through the company phone system, Jive.
  • Route calls requiring further assistance to the appropriate team.
  • Respond to client requests for account updates and additional information.
  • Process system requests through email workflows and internal platforms.
  • Review client accounts for potential additional skip work and contact clients when appropriate.
  • Handle client and debtor calls while maintaining accurate data and updates.
  • Research incoming requests and identify actions needed by the operations team.
  • Manage client requests through the assignment system, system of record, and email processes.
  • Conduct initial reviews of new client-provided addresses to determine whether action is required.
  • Communicate clearly and accurately with clients to resolve requests.
  • Report results and potential opportunities to leadership.
  • Prepare daily, weekly, and monthly reports for management.

Requirements

  • Associate degree or equivalent from a two-year college or technical school.
  • Bachelor’s degree is preferred.
  • At least one year of call center, customer service, or related industry experience is required.
  • Experience handling multiple phone lines is preferred.
  • Working knowledge of Microsoft Office, Outlook, PowerPoint, Word, and Excel.
  • Professional telephone manner.
  • Strong written and verbal communication skills.
  • Ability to work in a changing environment focused on exceptional service.
  • Knowledge of and experience using the internet and search engines.
  • Ability to conduct internet research supporting client and debtor assignment research, company operations, training, and potential new projects.
  • Legal authorization to work in the United States.
  • Ability to remain seated at a computer terminal for extended periods.
  • May be required to lift approximately 25 pounds.
  • Evening and weekend work may be required based on job duties.

Benefits

  • Competitive compensation package.
  • Medical benefits including dental, vision, 401(k), pet insurance, and other coverage.
  • Paid time off and holidays.

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