Location Services, LLC
Location Services, LLC
Location Services, LLC एक ऑटोमोटिव लॉजिस्टिक्स और परामर्श कंपनी है, जो संपार्श्विक वसूली और परिसंपत्ति प्रबंधन पर केंद्रित है। इसका राष्ट्रव्यापी संचालन ऋणदाताओं और ऋण-सेवा प्रदाताओं को वाहन पुनःकब्ज़े, वाहन पुनर्विपणन, जाँच-पड़ताल संबंधी विश्लेषण, लाइसेंस प्लेट पहचान, शीर्षक और दस्तावेज़ प्रसंस्करण, ताला-चाबी और परिवहन सेवाओं, इम्पाउंड समन्वय तथा नियमों के अनुरूप ऑटो-नोटिफिकेशन प्रक्रियाओं के माध्यम से सहायता प्रदान करता है। कंपनी सभी 50 राज्यों में वसूली और पुनर्विपणन का प्रबंधन करने के लिए लाइसेंसधारी और बीमित एजेंट नेटवर्क के साथ काम करती है। इसका जोर नियामकीय अनुपालन, डेटा सुरक्षा, सिस्टम एकीकरण, वसूली मूल्य तथा ग्राहकों के लिए परिचालन जोखिम और लागत कम करने पर है।

Client Team Representative

Handle client and debtor inquiries, account updates, skip-work reviews, and related research for Location Services, LLC. Use phone, email, internal systems, data entry, and reporting to support clients, operations, and management.

विवरण

  • Resolve client and debtor requests through the company phone system, Jive.
  • Route calls requiring further assistance to the appropriate team.
  • Respond to client requests for account updates and additional information.
  • Process system requests through email workflows and internal platforms.
  • Review client accounts for potential additional skip work and contact clients when appropriate.
  • Handle client and debtor calls while maintaining accurate data and updates.
  • Research incoming requests and identify actions needed by the operations team.
  • Manage client requests through the assignment system, system of record, and email processes.
  • Conduct initial reviews of new client-provided addresses to determine whether action is required.
  • Communicate clearly and accurately with clients to resolve requests.
  • Report results and potential opportunities to leadership.
  • Prepare daily, weekly, and monthly reports for management.

आवश्यकताएँ

  • Associate degree or equivalent from a two-year college or technical school.
  • Bachelor’s degree is preferred.
  • At least one year of call center, customer service, or related industry experience is required.
  • Experience handling multiple phone lines is preferred.
  • Working knowledge of Microsoft Office, Outlook, PowerPoint, Word, and Excel.
  • Professional telephone manner.
  • Strong written and verbal communication skills.
  • Ability to work in a changing environment focused on exceptional service.
  • Knowledge of and experience using the internet and search engines.
  • Ability to conduct internet research supporting client and debtor assignment research, company operations, training, and potential new projects.
  • Legal authorization to work in the United States.
  • Ability to remain seated at a computer terminal for extended periods.
  • May be required to lift approximately 25 pounds.
  • Evening and weekend work may be required based on job duties.

लाभ

  • Competitive compensation package.
  • Medical benefits including dental, vision, 401(k), pet insurance, and other coverage.
  • Paid time off and holidays.

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