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Location Services, LLC
Location Services, LLC
201 – 500 Angajați
ConsultanțăIndustria autoLogistică
Location Services, LLC este o companie de logistică și consultanță în domeniul auto, axată pe recuperarea garanțiilor și gestionarea activelor. Operațiunile sale la nivel național sprijină creditorii și furnizorii de servicii de creditare prin recuperarea vehiculelor, reintroducerea acestora pe piață, analize investigative, recunoașterea numerelor de înmatriculare, procesarea titlurilor de proprietate și a documentelor, servicii de lăcătușerie și transport, coordonarea spațiilor de depozitare și fluxuri conforme de notificare automată. Compania colaborează cu o rețea de agenți autorizați și asigurați pentru a gestiona recuperarea și reintroducerea pe piață în toate cele 50 de state, punând accent pe conformitatea cu reglementările, protecția datelor, integrarea sistemelor, valoarea recuperării și reducerea riscului și a costurilor operaționale pentru clienți.
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Locurile de muncă ale companiei

Client Team Representative

Handle client and debtor inquiries, account updates, skip-work reviews, and related research for Location Services, LLC. Use phone, email, internal systems, data entry, and reporting to support clients, operations, and management.

USStatele Unite ale AmericiiTXTexasHibridNormă întreagăJuniorLimbă Obligatorie: englezăGeneralReprezentant

Descriere

  • Resolve client and debtor requests through the company phone system, Jive.
  • Route calls requiring further assistance to the appropriate team.
  • Respond to client requests for account updates and additional information.
  • Process system requests through email workflows and internal platforms.
  • Review client accounts for potential additional skip work and contact clients when appropriate.
  • Handle client and debtor calls while maintaining accurate data and updates.
  • Research incoming requests and identify actions needed by the operations team.
  • Manage client requests through the assignment system, system of record, and email processes.
  • Conduct initial reviews of new client-provided addresses to determine whether action is required.
  • Communicate clearly and accurately with clients to resolve requests.
  • Report results and potential opportunities to leadership.
  • Prepare daily, weekly, and monthly reports for management.

Cerințe

  • Associate degree or equivalent from a two-year college or technical school.
  • Bachelor’s degree is preferred.
  • At least one year of call center, customer service, or related industry experience is required.
  • Experience handling multiple phone lines is preferred.
  • Working knowledge of Microsoft Office, Outlook, PowerPoint, Word, and Excel.
  • Professional telephone manner.
  • Strong written and verbal communication skills.
  • Ability to work in a changing environment focused on exceptional service.
  • Knowledge of and experience using the internet and search engines.
  • Ability to conduct internet research supporting client and debtor assignment research, company operations, training, and potential new projects.
  • Legal authorization to work in the United States.
  • Ability to remain seated at a computer terminal for extended periods.
  • May be required to lift approximately 25 pounds.
  • Evening and weekend work may be required based on job duties.

Beneficii

  • Competitive compensation package.
  • Medical benefits including dental, vision, 401(k), pet insurance, and other coverage.
  • Paid time off and holidays.

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