Location Services, LLC
Location Services, LLC
Location Services, LLC кепілмен қамтамасыз етілген мүлікті қайтару және активтерді басқару салаларына бағытталған автомобиль логистикасы мен консалтинг компаниясы. Компанияның бүкіл ел аумағындағы операциялары мүлікті қайтарып алу, көліктерді қайта өткізу, тергеу-талдау, мемлекеттік нөмірлерді тану, құқық белгілейтін құжаттар мен өзге де құжаттарды рәсімдеу, слесарь және тасымалдау қызметтері, айып тұрағын үйлестіру, сондай-ақ талаптарға сай автоматты хабарландыру процестері арқылы кредит берушілер мен кредиттік қызмет көрсетушілерді қолдайды. Компания барлық 50 штаттағы қайтару және қайта өткізу жұмыстарын басқару үшін лицензиясы бар әрі сақтандырылған агенттер желісімен жұмыс істейді. Оның негізгі назарында нормативтік талаптарды сақтау, деректерді қорғау, жүйелерді ықпалдастыру, қайтарылатын актив құнын арттыру және клиенттердің операциялық тәуекелі мен шығындарын азайту тұр.

Client Team Representative

Handle client and debtor inquiries, account updates, skip-work reviews, and related research for Location Services, LLC. Use phone, email, internal systems, data entry, and reporting to support clients, operations, and management.

Сипаттама

  • Resolve client and debtor requests through the company phone system, Jive.
  • Route calls requiring further assistance to the appropriate team.
  • Respond to client requests for account updates and additional information.
  • Process system requests through email workflows and internal platforms.
  • Review client accounts for potential additional skip work and contact clients when appropriate.
  • Handle client and debtor calls while maintaining accurate data and updates.
  • Research incoming requests and identify actions needed by the operations team.
  • Manage client requests through the assignment system, system of record, and email processes.
  • Conduct initial reviews of new client-provided addresses to determine whether action is required.
  • Communicate clearly and accurately with clients to resolve requests.
  • Report results and potential opportunities to leadership.
  • Prepare daily, weekly, and monthly reports for management.

Талаптар

  • Associate degree or equivalent from a two-year college or technical school.
  • Bachelor’s degree is preferred.
  • At least one year of call center, customer service, or related industry experience is required.
  • Experience handling multiple phone lines is preferred.
  • Working knowledge of Microsoft Office, Outlook, PowerPoint, Word, and Excel.
  • Professional telephone manner.
  • Strong written and verbal communication skills.
  • Ability to work in a changing environment focused on exceptional service.
  • Knowledge of and experience using the internet and search engines.
  • Ability to conduct internet research supporting client and debtor assignment research, company operations, training, and potential new projects.
  • Legal authorization to work in the United States.
  • Ability to remain seated at a computer terminal for extended periods.
  • May be required to lift approximately 25 pounds.
  • Evening and weekend work may be required based on job duties.

Артықшылықтар

  • Competitive compensation package.
  • Medical benefits including dental, vision, 401(k), pet insurance, and other coverage.
  • Paid time off and holidays.

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