DSV - Global Transport and Logistics
DSV - Global Transport and Logistics
DSV - Global Transport and Logistics is a global freight forwarding and logistics company that helps businesses move, store and manage goods across air, sea, road and rail networks. Its services include contract logistics, warehousing and supply-chain support, complemented by digital tools such as myDSV, shipment tracking and API or EDI connectivity for booking and visibility. DSV serves sectors including automotive, healthcare, aerospace and consumer goods, with a broad international network focused on operational efficiency, innovation and more sustainable logistics.

Client Services Manager - Itasca, IL (Onsite)

Client Services Manager responsible for strategic global accounts at DSV, with a focus on customer satisfaction, operational performance, and new-business implementation.

Description

  • Manage DSV’s key and strategic global accounts on a daily basis
  • Safeguard client satisfaction across assigned accounts
  • Collaborate with sales and account management teams to support global sales strategy
  • Coordinate operational requirements and maintain visibility into service performance
  • Lead and support the operational implementation of new business
  • Gather and distribute statements of work and procedural information across the organization
  • Track account service levels to confirm client requirements and performance metrics are met
  • Investigate service failures in partnership with operations management
  • Help develop and implement corrective action plans
  • Identify IT and EDI requirements and confirm systems support client needs
  • Contribute to account development with Global Sales
  • Partner with Global Account Managers to win new business while retaining existing accounts
  • Recruit, place, and provide initial training for personnel
  • Evaluate employee performance against client policies and established statements of work

Requirements

  • Bachelor’s degree or equivalent qualification
  • At least 7 years of relevant management experience
  • Excellent interpersonal and communication skills
  • Strong analytical ability
  • Effective problem-solving skills
  • Project management capability
  • Fluent written and spoken English
  • Additional language proficiency is preferred

Benefits

  • Medical insurance
  • Prescription drug coverage
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Flexible spending accounts
  • Health spending accounts
  • Short-term disability insurance
  • Long-term disability insurance
  • Wellness resources
  • 401(k) plan with company contributions matched up to 5%
  • Generous paid time off
  • Paid holidays
  • Additional floating holidays

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