LogoFresh Jobs Ahead
Acumen Fiscal Agent
Acumen Fiscal Agent
51 – 200 Employees
GovernmentHealthcare
Acumen Fiscal Agent is a fiscal intermediary and fiscal employer agent serving self-directed home care and Medicaid-funded programs across the United States. Since 1995, the company has helped participants and families manage care funding and employ direct care workers, while supporting government programs, managed care organizations, counties, and Veteran programs. Its services include payroll and tax processing, W-2 and 1099 preparation, Electronic Visit Verification, participant and employee enrollment, spending-plan and budget tracking, and billing. Acumen’s work combines operational support with compliance across IRS, state and local tax, and Department of Labor requirements, and its teams contribute to healthcare and government-focused services.
LinkedIn
Company Jobs

Client Services Agent - Missouri Remote

Provide enrollment, education, and ongoing support to Acumen clients, including individuals with disabilities and their families. The role combines data entry, document processing, client communications, inquiry resolution, and program compliance.

USUnited StatesMOMissouri
$19 – $22 / hour
RemoteFull-timeJuniorNo degree requiredEnglish RequiredClient ServicesClient Services Representative
Cyber Security

Description

  • Guide Acumen clients through enrollment, education, and ongoing support
  • Assist employers and employees throughout the enrollment process
  • Process required documents and coordinate electronic communications
  • Enter and maintain accurate information across multiple databases
  • Build and strengthen relationships with clients and program contacts
  • Interpret and explain program rules, regulations, and implementation requirements
  • Coordinate communication between clients and Acumen departments
  • Investigate and resolve client inquiries within contractual deadlines
  • Maintain compliance with applicable state and federal requirements
  • Handle escalated matters involving client families and state agencies
  • Create approaches to expand existing programs through marketing, education, and community outreach
  • Partner with internal teams to resolve client and program issues
  • Respond effectively to variable call and email volumes
  • Deliver customer service by telephone and electronic communication
  • Work occasional weekends, evenings, and holidays when needed
  • Help maintain the company’s compliant cybersecurity practices
  • Complete other related responsibilities as assigned

Requirements

  • Residence in the St. Louis, Missouri area
  • At least one year of data entry experience
  • Previous customer service or client relations experience
  • Experience using multiple applications at the same time
  • Working knowledge of Microsoft Word, Excel, PowerPoint, internet tools, email, and PDF documents
  • Ability to work independently with limited supervision
  • Strong verbal and written communication skills
  • Ability to perform effectively in a fast-paced setting
  • Ability to manage changing inbound and outbound call volumes
  • Schedule flexibility for weekends, evenings, and holidays
  • Ability to balance competing requests and meet multiple deadlines
  • Patient, persistent approach with reliable follow-through
  • Strong attention to detail and critical-thinking ability
  • Ability to work with complex clients and manage stressful situations
  • High school diploma or equivalent; some college is preferred, or equivalent work experience
  • Ability to protect confidential information
  • Secure home workspace with high-speed internet when applicable
  • Valid driver’s license and automobile insurance when required by the program
  • Willingness to earn applicable state-mandated certifications

Benefits

  • Fully remote work within the St. Louis, Missouri area
  • Flexible scheduling with occasional weekends, evenings, and holidays
  • Work supporting individuals with disabilities and their families
  • Possible professional development through required state certifications
  • Ground or air travel when required by the program

Related Jobs