Gainwell Technologies
Gainwell Technologies
Gainwell Technologies develops digital and cloud-enabled solutions for the human services and public health ecosystem. The company works with clients across all 50 U.S. states on healthcare initiatives including Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions. Its work connects technology with public health delivery, healthcare administration, and efforts to improve health outcomes and community well-being.

Client Engagement Manager (Texas Remote)

Manage healthcare technology client contracts, service delivery, revenue growth, and strategic relationships for Gainwell Technologies. Help advance services that improve outcomes for vulnerable communities.

Description

  • Manage multiple client accounts, including a top-10 client
  • Oversee client contracts and maintain productive relationships
  • Ensure operations fulfill contractual obligations
  • Drive revenue growth and expand services within existing accounts
  • Prepare and track budgets and revenue forecasts for assigned clients
  • Create project strategies and implementation plans with clients
  • Oversee solution development and implementation activities
  • Report strategic account growth and business progress to client engagement leadership
  • Maintain regular communication and coordination with clients
  • Set agendas and document outcomes for client meetings
  • Direct contract operations to support effective service delivery
  • Pursue additional revenue opportunities
  • Develop internal and external partnerships that meet or exceed client expectations
  • Monitor and improve client satisfaction
  • Support sales pursuits and help close opportunities, including proposal preparation
  • Track state legislative, regulatory, and competitive developments and escalate related risks and opportunities
  • Coordinate collaboration among client engagement, internal departments, and operations teams
  • Manage client invoicing and accrual records
  • Ensure solution files, reports, invoices, and supporting documentation are delivered on schedule

Requirements

  • Bachelor’s degree, or at least five years of relevant professional experience in place of a degree
  • Healthcare or health insurance industry experience is preferred
  • Experience in client services, customer success, or business administration is preferred
  • Experience with healthcare policy, regulations, or compliance is preferred
  • Experience working in highly regulated sectors such as healthcare, finance, or government services is preferred
  • Experience managing large-scale client relationships or strategic accounts is preferred
  • Availability to support West Coast clients during Pacific Time hours when needed

Benefits

  • Leadership and technical development academies
  • Flexible work arrangements
  • Learning and career development opportunities
  • Generous flexible vacation policy
  • 401(k) plan with employer matching
  • Comprehensive health coverage
  • Educational assistance
  • Quarterly travel

Related Jobs

Benco Dental

Regional Sales Manager, Customer Advocate - Benco Dental (Michigan Remote)

Benco Dental
1,001 – 5,000 Employees
ConsultingHealthcareLogistics

Lead regional sales, branch operations, and customer advocacy for Benco Dental, the largest privately owned full-service dental distributor in the United States. Manage sales teams, service quality, logistics, and customer relationships across an assigned Michigan territory.

Open
Graphic Packaging International, LLC

Customer Advocate II - Kalamazoo, MI (Onsite)

Graphic Packaging International, LLC

Manage strategic customer accounts, order fulfillment, and logistics for Graphic Packaging International, a paperboard and paper-based packaging manufacturer. Coordinate with sales, planning, manufacturing, warehouse, and transportation teams to support reliable delivery and accurate invoicing.

Open
Graphic Packaging International, LLC

Customer Advocate II – Kalamazoo, Michigan (Onsite)

Graphic Packaging International, LLC

Manage strategic customer accounts and packaging supply-chain orders for Graphic Packaging International in an onsite Kalamazoo role. Coordinate sales, logistics, planning, manufacturing, and transportation teams to resolve service issues and support reliable order delivery.

Open
Motorola Solutions

Customer Success Advocate at Motorola Solutions — United States Remote

Motorola Solutions

Help public-safety software customers adopt Motorola Solutions products and achieve measurable operational results. Manage customer health, workflows, renewals, and expansion opportunities across assigned accounts.

Open
Erie Insurance Group

Customer Advocate I - Erie Insurance Onsite

Erie Insurance Group
5,001 – 10,000 Employees
AutomotiveConsultingLogistics

Handle 65–75 daily calls for Erie Insurance, assisting policyholders, agents, claimants, and employees with billing, policy, and service concerns. Provide customer support from the Millcreek office while resolving issues across the insurer’s property and casualty business.

Open