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Medical Solutions works in healthcare staffing, connecting healthcare job seekers with organizations that need workforce support. The company describes a workplace shaped by employee wellbeing, diversity, inclusion, flexibility, individual growth, and community involvement. Its hiring context spans healthcare staffing and related workforce services.
Billing Client Care Specialist (US Remote)
Handle client billing questions and coordinate timely resolutions for Medical Solutions. Provide support by phone and email while guiding inquiries through to completion.
Description
- Respond to client billing questions by phone and email with prompt, tailored support.
- Manage the billing inbox and phone line, meeting department guidelines and service standards.
- Own inquiries through resolution and coordinate timely, accurate follow-up with teammates.
- Stay up to date on billing processes, policies, and system changes to support accurate service.
- Track recurring issues, suggest process improvements, and provide backup for the Billing Specialist when needed.
- Take on other duties as assigned.
Requirements
- High school diploma or GED.
- At least one year of experience as a Billing Specialist.
- Proficiency with Microsoft Office, including Outlook, Word, and Excel.
- Availability for overtime and a flexible schedule as needed.
- Strong problem-solving and analytical skills.
- Excellent communication skills focused on a positive client experience.
- Ability to stay calm and professional in stressful or conflicting situations.
- Ability to multitask and prioritize effectively.
- A curious approach to troubleshooting, finding root causes, and recommending solutions.
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