Bank of America is a global financial institution operating across banking, finance, and fintech. Its services include personal banking, small-business support, wealth management, investment services, and access to capital markets for individuals, businesses, and institutions. The company also focuses on responsible growth through sustainable finance, diversity initiatives, and community development programs.
Bilingual Mandarin Relationship Banker - Bank of America, Silver Spring
Serve clients as a bilingual Mandarin Relationship Banker at Bank of America’s Silver Spring financial center. Support transactions, build client relationships, and connect customers with suitable financial solutions.
Description
- Assist clients in the lobby with mobile banking, online banking, ATM, and transaction services
- Process cash transactions accurately and efficiently
- Discuss clients’ financial goals and life priorities
- Recommend solutions aligned with clients’ financial objectives
- Apply the bank’s risk culture and pursue operational excellence
- Build relationships that address clients’ financial needs
- Follow required processes and comply with applicable laws and regulations
- Partner with small business, lending, and investment specialists to expand product knowledge and professional networks
- Coordinate financial center traffic, appointments, and outbound calls
- Deliver a positive client experience
- Handle assigned cash responsibilities
Requirements
- Fluent spoken and written Mandarin Chinese is required
- Bring strong motivation, initiative, work ethic, and results orientation
- Demonstrate effective collaboration and relationship-building abilities
- Show commitment to improving clients’ financial lives
- Confidently identify solutions for both new and existing clients
- Communicate clearly and comfortably with all clients
- Learn and adapt to new information and technology platforms
- Educate clients about ATM, online banking, and mobile banking transactions
- Apply strong critical-thinking and problem-solving skills
- Follow established processes, guidelines, laws, and regulations
- Manage time and capacity efficiently
- Be available to work weekends and/or extended hours
- Be able to work at any financial center within a reasonable distance
- Financial services experience and knowledge of financial products and solutions are desired
- One year of successful sales experience in a salary-plus-incentive environment with individual sales goals is desired
- Six months of cash-handling experience is desired
- High school diploma, GED, secondary school credential, or equivalent is required
Benefits
- Access to industry-leading benefits
- Paid time off
- Employee resources and support
- Base salary compensation
- Eligibility for benefits