Job Duck

201 – 500 Employees

Job Duck connects professionals with full-time remote roles supporting United States-based businesses. Its opportunities span legal assistance, marketing, executive support, and case management, serving clients and teams across consulting, marketing, and legal work. The company focuses on helping remote professionals build sustainable careers from home through ongoing support and career development resources.

Company Jobs

Bilingual Intake and Scheduling Specialist

Support prospective immigration clients for U.S.-based legal employers in English and Spanish. Handle calls, documentation, payments, and consultations using Clio.

3 weeks ago

$1,142 – $1,220 / month

Remote Full-time Middle Senior English Required Spanish Required Bilingual

VoIP

Description

Coordinate with attorneys, paralegals, and staff on prospective client inquiries
Collect and process consultation fees, including credit card payments
Guide clients from their first call through a scheduled consultation
Follow up with prospective clients throughout intake
Protect the confidentiality of client information, documents, and payment details
Identify current clients and route their matters to the appropriate team
Accurately record calls, follow-ups, payments, and consultation details
Confirm consultation arrangements and share scheduling information
Schedule paid consultations around attorney availability
Request, organize, and follow up on client documents
Maintain intake information and client records in Clio
Help callers feel at ease when discussing personal or sensitive circumstances
Ask questions to understand prospective clients’ needs
Explain the initial intake and consultation process
Complete intake forms and gather relevant information
Return calls to prospective clients
Professionally handle a high volume of incoming calls

Requirements

Full-time remote position
Monday to Friday schedule
Working hours are 8:00 a.m. to 5:00 p.m. CST
Fluency in English and Spanish is required
Previous experience in customer service, intake, a call center, or legal support is preferred
Immigration law experience is helpful but not required
Familiarity with immigration terminology is helpful but not required
Experience with Clio is preferred
Comfort using a Voice over Internet Protocol (VoIP) phone system
Comfort handling a high volume of incoming and outgoing calls
Experience scheduling appointments and consultations
Experience requesting, collecting, and organizing client documents
Ability to process credit card payments and handle payment information professionally
Reliable internet and a professional remote workspace are required
Availability to start within the standard placement timeline
Professional verbal and written communication skills
Client intake and information gathering
High-volume call handling
Customer service
Consultation scheduling
Payment processing
Document collection and follow-up
Data entry and recordkeeping
Clio case management software
Voice over Internet Protocol phone systems
Professional discretion when handling confidential information

Benefits

Remote work
Full-time schedule
Monday-to-Friday schedule

Related Jobs

11 – 50 Employees

B2B Healthcare Recruitment

El Salvador Remote Full-time Middle Senior English Required Bilingual

Cloud

Manage employee time cards, documents, and administrative records for a US-based shipping and logistics company. Use spreadsheets and online systems to support accurate recordkeeping and payroll preparation.

Open

11 – 50 Employees

B2B Healthcare Recruitment

El Salvador Remote Full-time Middle Senior English Required Spanish Required Bilingual

VoIP

Process referrals and insurance prior authorizations in eClinicalWorks for a U.S. primary care practice. Support patient scheduling, calls, intake, and front-desk operations remotely.

Open

11 – 50 Employees

B2C Legal Social Impact

$14 – $18 / hour

Remote Full-time Middle Senior English Required Spanish Required Bilingual

Lead client intake and pre-consultation quality for Mangone Law Firm, a New Jersey immigration practice. Oversee Qleads, team standards, and process improvements in this remote role.

Open

51 – 200 Employees

Consulting Logistics Marketing

$10,400 – $12,480 / year

Remote Full-time Middle Senior English Required Spanish Required Bilingual

Provide remote reception support for a California physical therapy practice focused on women’s pelvic health. Manage patient scheduling, intake, and communications in English and Spanish.

Open

11 – 50 Employees

B2C Legal Social Impact

$14 – $18 / hour