Job Duck

201 – 500 कर्मचारी

Job Duck अमेरिका स्थित व्यवसायों की सहायता के लिए पेशेवरों को पूर्णकालिक दूरस्थ भूमिकाओं से जोड़ता है। इसके अवसर कानूनी सहायता, मार्केटिंग, कार्यकारी सहयोग और केस प्रबंधन तक फैले हुए हैं तथा परामर्श, मार्केटिंग और कानूनी कार्यों से जुड़ी टीमों और ग्राहकों की सेवा करते हैं। कंपनी निरंतर सहयोग और करियर विकास संसाधनों के माध्यम से दूरस्थ पेशेवरों को घर से टिकाऊ करियर बनाने में मदद करने पर ध्यान केंद्रित करती है।

कंपनी की नौकरियाँ

Bilingual Intake and Scheduling Specialist

Support prospective immigration clients for U.S.-based legal employers in English and Spanish. Handle calls, documentation, payments, and consultations using Clio.

3 सप्ताह पहले

$1,142 – $1,220 / महीना

रिमोट पूर्णकालिक मध्य स्तर वरिष्ठ आवश्यक भाषा: अंग्रेज़ी आवश्यक भाषा: स्पेनिश द्विभाषी

VoIP

विवरण

Coordinate with attorneys, paralegals, and staff on prospective client inquiries
Collect and process consultation fees, including credit card payments
Guide clients from their first call through a scheduled consultation
Follow up with prospective clients throughout intake
Protect the confidentiality of client information, documents, and payment details
Identify current clients and route their matters to the appropriate team
Accurately record calls, follow-ups, payments, and consultation details
Confirm consultation arrangements and share scheduling information
Schedule paid consultations around attorney availability
Request, organize, and follow up on client documents
Maintain intake information and client records in Clio
Help callers feel at ease when discussing personal or sensitive circumstances
Ask questions to understand prospective clients’ needs
Explain the initial intake and consultation process
Complete intake forms and gather relevant information
Return calls to prospective clients
Professionally handle a high volume of incoming calls

आवश्यकताएँ

Full-time remote position
Monday to Friday schedule
Working hours are 8:00 a.m. to 5:00 p.m. CST
Fluency in English and Spanish is required
Previous experience in customer service, intake, a call center, or legal support is preferred
Immigration law experience is helpful but not required
Familiarity with immigration terminology is helpful but not required
Experience with Clio is preferred
Comfort using a Voice over Internet Protocol (VoIP) phone system
Comfort handling a high volume of incoming and outgoing calls
Experience scheduling appointments and consultations
Experience requesting, collecting, and organizing client documents
Ability to process credit card payments and handle payment information professionally
Reliable internet and a professional remote workspace are required
Availability to start within the standard placement timeline
Professional verbal and written communication skills
Client intake and information gathering
High-volume call handling
Customer service
Consultation scheduling
Payment processing
Document collection and follow-up
Data entry and recordkeeping
Clio case management software
Voice over Internet Protocol phone systems
Professional discretion when handling confidential information

लाभ

Remote work
Full-time schedule
Monday-to-Friday schedule

संबंधित नौकरियाँ

11 – 50 कर्मचारी

B2B भर्ती स्वास्थ्य सेवा

अल सल्वाडोर रिमोट पूर्णकालिक मध्य स्तर वरिष्ठ आवश्यक भाषा: अंग्रेज़ी द्विभाषी

क्लाउड

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खोलें

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VoIP

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खोलें

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खोलें

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