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Daniels Health
Daniels Health
501 – 1,000 Employees
HealthcareHealthcare InsuranceSustainability
Daniels Health provides medical waste management services and reusable container systems for healthcare organizations. Its work covers medical waste, sharps, chemotherapy, pharmaceutical waste, and other hazardous materials, with a focus on infection control, workplace safety, regulatory compliance, and environmental responsibility. The company combines sustainable container design with robotic washing technology to help clinics, hospitals, and other healthcare facilities manage waste more safely and efficiently.
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Bilingual Accounts Receivable Collections Specialist

Join Daniels Health & Sharpsmart as a bilingual collections specialist supporting sharps-safety solutions. Manage outbound calls, negotiate payment arrangements, and monitor customer accounts.

CACanada
$65,000 – $71,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredFrench RequiredCall Center Representative
ERP

Description

  • Contact customers by phone about overdue balances and agreed payment commitments.
  • Manage collection activities and negotiate payment arrangements within company guidelines.
  • Listen actively and apply sound judgment to understand concerns and identify appropriate next steps.
  • Review payment information, account records, and customer questions in ERP and CRM systems.
  • Record customer interactions, commitments, follow-up actions, and other relevant details accurately.
  • Follow up on payment arrangements, customer commitments, and outstanding issues.
  • Refer complex concerns, disputed details, and matters outside standard procedures to the appropriate contact.
  • Communicate professionally, respectfully, and with a focus on resolving issues.
  • Safeguard customer and company information in line with confidentiality requirements and applicable policies.

Requirements

  • Fluent spoken and written French and English are required to communicate with contacts across Quebec, other Canadian provinces, and the United States.
  • Experience in high-volume accounts receivable collections, telemarketing, or a similar outbound-calling role.
  • Strong active listening, problem-solving, negotiation, and customer service abilities.
  • Energetic and resilient, with the ability to remain professional in demanding situations.
  • Driven to meet individual and team performance targets.
  • Open to coaching, feedback, and ongoing development.
  • Able to adjust to changes in processes, priorities, and systems.
  • Highly organized, detail-oriented, and accurate when documenting information.
  • Previous experience in a fast-paced, metrics-focused call centre is an asset.

Benefits

  • Permanent full-time employment at 40 hours per week.
  • Hybrid work from a company facility or fully remote work from anywhere in Canada.
  • Group benefits and a retirement savings program available after the probationary period.

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