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NeuraFlash is a consulting company that helps organizations implement, integrate, and manage Salesforce and AWS technologies. Its work combines AI, automation, data integration, analytics, and change management, with services spanning managed operations and sector-focused solutions for manufacturing, retail, communications, and financial services. As a Salesforce and AWS partner, NeuraFlash develops tools such as Agentforce Service Cloud and Voice to support more efficient operations and customer service. The company brings together specialists across consulting, manufacturing, and marketing to deliver technology programs tailored to each client’s needs.
AWS Engagement Manager - Canada (Remote)
Lead customer delivery relationships and guide teams delivering AWS, Amazon Connect, and AI solutions. Support sales pursuits, customer transformation, and account growth at NeuraFlash, part of Accenture.
Description
- Own customer relationships across NeuraFlash’s delivery portfolio as part of Accenture
- Direct project teams, provide delivery oversight, and act as an escalation point
- Maintain delivery quality, customer satisfaction, security, and compliance standards
- Set project and program direction from a product ownership perspective
- Advise customers on outcomes, delivered value, and future transformation opportunities
- Support sales cycles through discovery, scoping, estimation, staffing analysis, and account growth planning
- Move customers from sales into delivery through SOW reviews, role definition, kickoffs, and onboarding
- Coordinate staffing and address resourcing risks with operations, staffing, and business-unit leaders
- Lead internal initiatives focused on delivery capabilities, enterprise methodology, and reusable assets
- Promote AI-enabled delivery practices within approved tools and client data-handling requirements
- Provide leadership, strengthen the brand, and support organizational growth and scale
Requirements
- 10+ years of consulting experience combining solution architecture, pre-sales advisory, and client-facing leadership across iterative software delivery initiatives
- 5+ years leading complex customer engagements or solution workstreams with teams of 15+ people, including accountability for solution strategy, technical direction, and stakeholder alignment
- 5+ years designing, selling, and delivering AWS solutions
- Deep knowledge of contact center or AWS solution design, including Amazon Connect and/or integrated CCaaS ecosystems
- Demonstrated pre-sales experience leading discovery, mapping solutions, defining scope, estimating effort, and presenting technical and business value to C-level and VP-level stakeholders
- Hands-on experience creating end-to-end architectures spanning requirements, solution blueprints, user experience, integrations, data models, QA strategy, and go-live readiness
- Strong knowledge of the software development lifecycle and program governance
- Experience building and managing distributed, cross-functional solution teams of developers, technical architects, business analysts, and QA professionals
- Strong commercial judgment, including developing SOWs, Level of Effort estimates, Change Orders, and sales support
- Excellent communication and storytelling abilities, including executive discussions, future-state architecture whiteboarding, roadmap development, and decision influence
- Willingness to travel up to 25% for customer projects and company events
Benefits
- Choice of remote and in-person work options
- Flexible working arrangements
- Travel opportunities, with expected travel of up to 25%
- Company events and team celebrations
- Town halls and company meetings featuring executive participation
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