NeuraFlash
NeuraFlash
NeuraFlash एक परामर्श कंपनी है जो संगठनों को Salesforce और AWS तकनीकों को लागू करने, एकीकृत करने और प्रबंधित करने में सहायता करती है। इसका कार्य AI, ऑटोमेशन, डेटा एकीकरण, एनालिटिक्स और परिवर्तन प्रबंधन को जोड़ता है, तथा इसमें विनिर्माण, खुदरा, संचार और वित्तीय सेवाओं के लिए प्रबंधित संचालन और क्षेत्र-विशिष्ट समाधान शामिल हैं। Salesforce और AWS की साझेदार के रूप में, NeuraFlash अधिक कुशल संचालन और ग्राहक सेवा में सहायता के लिए Agentforce Service Cloud और Voice जैसे उपकरण विकसित करती है। कंपनी परामर्श, विनिर्माण और मार्केटिंग के विशेषज्ञों को एक साथ लाकर प्रत्येक ग्राहक की आवश्यकताओं के अनुरूप तकनीकी कार्यक्रम प्रदान करती है।

AWS Engagement Manager - Canada (Remote)

Lead customer delivery relationships and guide teams delivering AWS, Amazon Connect, and AI solutions. Support sales pursuits, customer transformation, and account growth at NeuraFlash, part of Accenture.

विवरण

  • Own customer relationships across NeuraFlash’s delivery portfolio as part of Accenture
  • Direct project teams, provide delivery oversight, and act as an escalation point
  • Maintain delivery quality, customer satisfaction, security, and compliance standards
  • Set project and program direction from a product ownership perspective
  • Advise customers on outcomes, delivered value, and future transformation opportunities
  • Support sales cycles through discovery, scoping, estimation, staffing analysis, and account growth planning
  • Move customers from sales into delivery through SOW reviews, role definition, kickoffs, and onboarding
  • Coordinate staffing and address resourcing risks with operations, staffing, and business-unit leaders
  • Lead internal initiatives focused on delivery capabilities, enterprise methodology, and reusable assets
  • Promote AI-enabled delivery practices within approved tools and client data-handling requirements
  • Provide leadership, strengthen the brand, and support organizational growth and scale

आवश्यकताएँ

  • 10+ years of consulting experience combining solution architecture, pre-sales advisory, and client-facing leadership across iterative software delivery initiatives
  • 5+ years leading complex customer engagements or solution workstreams with teams of 15+ people, including accountability for solution strategy, technical direction, and stakeholder alignment
  • 5+ years designing, selling, and delivering AWS solutions
  • Deep knowledge of contact center or AWS solution design, including Amazon Connect and/or integrated CCaaS ecosystems
  • Demonstrated pre-sales experience leading discovery, mapping solutions, defining scope, estimating effort, and presenting technical and business value to C-level and VP-level stakeholders
  • Hands-on experience creating end-to-end architectures spanning requirements, solution blueprints, user experience, integrations, data models, QA strategy, and go-live readiness
  • Strong knowledge of the software development lifecycle and program governance
  • Experience building and managing distributed, cross-functional solution teams of developers, technical architects, business analysts, and QA professionals
  • Strong commercial judgment, including developing SOWs, Level of Effort estimates, Change Orders, and sales support
  • Excellent communication and storytelling abilities, including executive discussions, future-state architecture whiteboarding, roadmap development, and decision influence
  • Willingness to travel up to 25% for customer projects and company events

लाभ

  • Choice of remote and in-person work options
  • Flexible working arrangements
  • Travel opportunities, with expected travel of up to 25%
  • Company events and team celebrations
  • Town halls and company meetings featuring executive participation

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