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Red Hat develops enterprise open source software for organizations building, running, and modernizing applications across hybrid cloud environments. Its portfolio includes Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform, helping teams operate IT services across diverse infrastructure with an emphasis on secure, stable, and adaptable technology. Founded in 1993, the company brings together a large global workforce and open source communities to advance enterprise computing. Its hiring spans roles supporting cloud platforms, enterprise software, automation, and the technologies used to modernize IT operations.
Associate Technical Support Engineer - Bangalore (Hybrid)
Support Red Hat online training, guided labs, and certification learners in Bangalore. Troubleshoot Linux-based learning environments as part of a global 24x5 support team.
Description
- Deliver prompt technical support to employees and learners using Red Hat online training, guided labs, and certification resources.
- Resolve incoming service requests and live-chat questions about the Red Hat Online Learning system.
- Help students navigate the Red Hat Online Learning system, course materials, and guided lab exercises.
- Create and maintain Virtual Trainings.
- Implement hotfixes for course content and lab environments.
- Partner with Red Hat training teams to resolve student-reported issues.
- Support curriculum developers in building and deploying cloud images for training labs.
- Release new and updated course content in the Red Hat Online Learning system.
- Conduct quality assurance testing for lab content.
- Participate in team and organizational meetings and discussions.
- Build ongoing knowledge of Red Hat solutions.
- Work assigned shifts in a global 24x5 support operation.
Requirements
- Bachelor’s degree or equivalent enterprise IT experience.
- Strong written and spoken English communication skills.
- At least two years of experience in a customer-focused role.
- Ability to work across multiple time zones.
- Command-line proficiency with Red Hat Enterprise Linux.
- An active RHCSA certification in Enterprise Linux, Ansible, or OpenShift, or Red Hat Certified Developer certification in Cloud Native Applications or AI.
- Ability to quickly learn new technologies, tools, and processes.
- Ability to collaborate effectively with global, cross-functional teams.
- Willingness to work across multiple time zones in a global 24x5 support environment.
- RHCE certification is an advantage.
- Shell scripting experience is an advantage.
- Basic Python knowledge.
Benefits
- Flexible work arrangements ranging from office-based and office-flex to fully remote, depending on role requirements.
- Equal opportunity and affirmative action employer.
- Reasonable accommodations are available for applicants with disabilities.
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