Enterprise Customer Success Manager, Brazil (Remote)
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Lead renewals, retention, and account growth for JoomPulse enterprise customers. Turn Mercado Livre and Shopee analytics into practical recommendations for marketplace sellers.
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Red Hat उन संगठनों के लिए एंटरप्राइज़ ओपन सोर्स सॉफ़्टवेयर विकसित करता है जो हाइब्रिड क्लाउड वातावरणों में एप्लिकेशन बना रहे हैं, चला रहे हैं और उनका आधुनिकीकरण कर रहे हैं। इसके पोर्टफोलियो में Red Hat Enterprise Linux, Red Hat OpenShift और Red Hat Ansible Automation Platform शामिल हैं, जो टीमों को विविध इन्फ्रास्ट्रक्चर पर आईटी सेवाओं का संचालन करने में मदद करते हैं और सुरक्षित, स्थिर तथा अनुकूलनीय तकनीक पर ज़ोर देते हैं। 1993 में स्थापित यह कंपनी एंटरप्राइज़ कंप्यूटिंग को आगे बढ़ाने के लिए बड़े वैश्विक कार्यबल और ओपन सोर्स समुदायों को साथ लाती है। इसकी नियुक्तियों में क्लाउड प्लेटफ़ॉर्म, एंटरप्राइज़ सॉफ़्टवेयर, ऑटोमेशन और आईटी संचालन के आधुनिकीकरण में उपयोग होने वाली तकनीकों से जुड़े पद शामिल हैं।
Associate Technical Support Engineer - Bangalore (Hybrid)
Support Red Hat online training, guided labs, and certification learners in Bangalore. Troubleshoot Linux-based learning environments as part of a global 24x5 support team.
विवरण
- Deliver prompt technical support to employees and learners using Red Hat online training, guided labs, and certification resources.
- Resolve incoming service requests and live-chat questions about the Red Hat Online Learning system.
- Help students navigate the Red Hat Online Learning system, course materials, and guided lab exercises.
- Create and maintain Virtual Trainings.
- Implement hotfixes for course content and lab environments.
- Partner with Red Hat training teams to resolve student-reported issues.
- Support curriculum developers in building and deploying cloud images for training labs.
- Release new and updated course content in the Red Hat Online Learning system.
- Conduct quality assurance testing for lab content.
- Participate in team and organizational meetings and discussions.
- Build ongoing knowledge of Red Hat solutions.
- Work assigned shifts in a global 24x5 support operation.
आवश्यकताएँ
- Bachelor’s degree or equivalent enterprise IT experience.
- Strong written and spoken English communication skills.
- At least two years of experience in a customer-focused role.
- Ability to work across multiple time zones.
- Command-line proficiency with Red Hat Enterprise Linux.
- An active RHCSA certification in Enterprise Linux, Ansible, or OpenShift, or Red Hat Certified Developer certification in Cloud Native Applications or AI.
- Ability to quickly learn new technologies, tools, and processes.
- Ability to collaborate effectively with global, cross-functional teams.
- Willingness to work across multiple time zones in a global 24x5 support environment.
- RHCE certification is an advantage.
- Shell scripting experience is an advantage.
- Basic Python knowledge.
लाभ
- Flexible work arrangements ranging from office-based and office-flex to fully remote, depending on role requirements.
- Equal opportunity and affirmative action employer.
- Reasonable accommodations are available for applicants with disabilities.
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