Red Hat
Red Hat
Red Hat гибридті бұлтты орталарда қолданбаларды әзірлейтін, іске қосатын және жаңғыртатын ұйымдарға арналған корпоративтік ашық бастапқы кодты бағдарламалық жасақтама әзірлейді. Оның өнімдер портфеліне Red Hat Enterprise Linux, Red Hat OpenShift және Red Hat Ansible Automation Platform кіреді. Бұл шешімдер қауіпсіз, тұрақты және бейімделгіш технологияларға басымдық бере отырып, командаларға әртүрлі инфрақұрылымдарда АТ қызметтерін басқаруға көмектеседі. 1993 жылы құрылған компания корпоративтік есептеулерді дамыту үшін ауқымды жаһандық жұмыс күшін ашық бастапқы код қауымдастықтарымен біріктіреді. Компанияның бос жұмыс орындары бұлтты платформаларды, корпоративтік бағдарламалық жасақтаманы, автоматтандыруды және АТ операцияларын жаңғыртуға қолданылатын технологияларды қолдайтын рөлдерді қамтиды.

Associate Technical Support Engineer - Bangalore (Hybrid)

Support Red Hat online training, guided labs, and certification learners in Bangalore. Troubleshoot Linux-based learning environments as part of a global 24x5 support team.

Сипаттама

  • Deliver prompt technical support to employees and learners using Red Hat online training, guided labs, and certification resources.
  • Resolve incoming service requests and live-chat questions about the Red Hat Online Learning system.
  • Help students navigate the Red Hat Online Learning system, course materials, and guided lab exercises.
  • Create and maintain Virtual Trainings.
  • Implement hotfixes for course content and lab environments.
  • Partner with Red Hat training teams to resolve student-reported issues.
  • Support curriculum developers in building and deploying cloud images for training labs.
  • Release new and updated course content in the Red Hat Online Learning system.
  • Conduct quality assurance testing for lab content.
  • Participate in team and organizational meetings and discussions.
  • Build ongoing knowledge of Red Hat solutions.
  • Work assigned shifts in a global 24x5 support operation.

Талаптар

  • Bachelor’s degree or equivalent enterprise IT experience.
  • Strong written and spoken English communication skills.
  • At least two years of experience in a customer-focused role.
  • Ability to work across multiple time zones.
  • Command-line proficiency with Red Hat Enterprise Linux.
  • An active RHCSA certification in Enterprise Linux, Ansible, or OpenShift, or Red Hat Certified Developer certification in Cloud Native Applications or AI.
  • Ability to quickly learn new technologies, tools, and processes.
  • Ability to collaborate effectively with global, cross-functional teams.
  • Willingness to work across multiple time zones in a global 24x5 support environment.
  • RHCE certification is an advantage.
  • Shell scripting experience is an advantage.
  • Basic Python knowledge.

Артықшылықтар

  • Flexible work arrangements ranging from office-based and office-flex to fully remote, depending on role requirements.
  • Equal opportunity and affirmative action employer.
  • Reasonable accommodations are available for applicants with disabilities.

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