Senior Account Manager, EMEA — Trustpair
TrustpairGrow Trustpair’s strategic enterprise accounts for its vendor fraud prevention SaaS platform across EMEA. Lead expansion, complex negotiations, and executive relationships.
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myPOS is a European fintech company serving merchants with integrated payment technology for in-person and online commerce. Its offerings include point-of-sale devices, mobile and virtual terminals, online payment services, instant settlement, merchant e-money accounts, and connected Business Visa cards. The company operates across fintech, B2B, and eCommerce, supporting businesses with tools designed to simplify payment acceptance and access to funds. Its growing team works in the payments sector, where myPOS continues to develop solutions for modern merchants.
Account Manager, Toporder by myPOS
Manage customer onboarding and account growth for Toporder, myPOS’s merchant digitization platform. Handle renewals, upselling, contracts, CRM records, and retention metrics.
Description
- Manage and renew existing customer contracts.
- Secure upcoming renewals and reduce churn across the customer portfolio.
- Upsell myPOS payment terminals and cross-sell products to existing customers.
- Grow myPOS product attachment and annual recurring revenue per account.
- Onboard new customers.
- Guide customers after initial adoption and support successful implementation.
- Identify and resolve customer issues.
- Address early customer concerns and encourage positive reviews and referrals.
- Oversee administrative and contract processes, including payment terminal agreements.
- Maintain CRM records and track accounts, follow-ups, and missing documents.
- Track and report retention, product attachment, and annual recurring revenue metrics.
- Share customer insights with Product and Marketing.
Requirements
- Experience in account management or customer success; SaaS, fintech, or payments experience is an advantage.
- Experience managing a customer portfolio.
- A results-focused, customer-centered approach.
- Strong organization and administrative discipline, including contract management and CRM upkeep.
Benefits
- Swile meal voucher card.
- SwissLife health insurance.
- 60% reimbursement of the TCL public transport pass.
- Transport allowance for employees who do not use public transportation.
- €400 holiday bonus.
- Employee savings plan of up to €900, based on objectives and customer satisfaction.
- Employee referral bonus.
- Two team seminars each year to build connections and strengthen cohesion.
- A dynamic and rewarding work environment.
- Engaging projects and the opportunity to contribute to the company’s commercial growth.
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