myPOS
myPOS
myPOS — офлайн және онлайн саудамен айналысатын кәсіпкерлерге біріктірілген төлем технологияларын ұсынатын еуропалық финтех компаниясы. Оның шешімдеріне төлем қабылдау құрылғылары, мобильді және виртуалды терминалдар, онлайн төлем қызметтері, қаражатты жедел аудару, кәсіпкерлерге арналған электрондық ақша шоттары және байланыстырылған Business Visa карталары кіреді. Компания финтех, B2B және электрондық коммерция салаларында жұмыс істеп, бизнеске төлем қабылдауды және қаражатқа қол жеткізуді жеңілдетуге арналған құралдар ұсынады. Өсіп келе жатқан командасы төлемдер секторында жұмыс істейді, ал myPOS заманауи кәсіпкерлерге арналған шешімдерді дамытуды жалғастыруда.

Account Manager, Toporder by myPOS

Manage customer onboarding and account growth for Toporder, myPOS’s merchant digitization platform. Handle renewals, upselling, contracts, CRM records, and retention metrics.

Сипаттама

  • Manage and renew existing customer contracts.
  • Secure upcoming renewals and reduce churn across the customer portfolio.
  • Upsell myPOS payment terminals and cross-sell products to existing customers.
  • Grow myPOS product attachment and annual recurring revenue per account.
  • Onboard new customers.
  • Guide customers after initial adoption and support successful implementation.
  • Identify and resolve customer issues.
  • Address early customer concerns and encourage positive reviews and referrals.
  • Oversee administrative and contract processes, including payment terminal agreements.
  • Maintain CRM records and track accounts, follow-ups, and missing documents.
  • Track and report retention, product attachment, and annual recurring revenue metrics.
  • Share customer insights with Product and Marketing.

Талаптар

  • Experience in account management or customer success; SaaS, fintech, or payments experience is an advantage.
  • Experience managing a customer portfolio.
  • A results-focused, customer-centered approach.
  • Strong organization and administrative discipline, including contract management and CRM upkeep.

Артықшылықтар

  • Swile meal voucher card.
  • SwissLife health insurance.
  • 60% reimbursement of the TCL public transport pass.
  • Transport allowance for employees who do not use public transportation.
  • €400 holiday bonus.
  • Employee savings plan of up to €900, based on objectives and customer satisfaction.
  • Employee referral bonus.
  • Two team seminars each year to build connections and strengthen cohesion.
  • A dynamic and rewarding work environment.
  • Engaging projects and the opportunity to contribute to the company’s commercial growth.

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