Senior Account Manager, EMEA — Trustpair
TrustpairGrow Trustpair’s strategic enterprise accounts for its vendor fraud prevention SaaS platform across EMEA. Lead expansion, complex negotiations, and executive relationships.
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myPOS is a European fintech company serving merchants with integrated payment technology for in-person and online commerce. Its offerings include point-of-sale devices, mobile and virtual terminals, online payment services, instant settlement, merchant e-money accounts, and connected Business Visa cards. The company operates across fintech, B2B, and eCommerce, supporting businesses with tools designed to simplify payment acceptance and access to funds. Its growing team works in the payments sector, where myPOS continues to develop solutions for modern merchants.
Account Manager, France
Manage myPOS reseller relationships through renewals, onboarding, and account growth. Monitor portfolio performance and help improve customer retention.
Description
- Oversee existing contracts and renewals across the reseller portfolio.
- Plan renewal dates, secure renewals, and reduce churn among existing accounts.
- Grow revenue per account through upselling and cross-selling.
- Help new resellers adopt the myPOS solution successfully.
- Track customer issues and address pain points.
- Encourage positive customer feedback and referrals.
- Manage contract signatures, CRM records, case tracking, and related administration.
- Track and report on retention, product attachment, and ARR metrics.
- Share insights from the field with Product and Marketing.
Requirements
- Background in account management or customer success; SaaS, fintech, or payments experience is an advantage.
- Experience managing a customer portfolio.
- A results-focused, customer-centered approach.
- Strong organization and administrative skills, including contract follow-up and CRM management.
- Willingness to learn and keep improving.
Benefits
- Annual salary reviews.
- Opportunities for promotion.
- Performance-based bonuses.
- Training and skills development through myPOS Academy.
- Unlimited access to LinkedIn Learning courses.
- An individual annual budget for training and development.
- Employee referral bonus.
- Team events.
- Social activities and opportunities to connect across the multinational team.
- Health insurance, with 50% of the cost covered by the company.
- Meal vouchers worth €11.50 per day, with 50% of the cost covered by the company.
- 25 days of paid leave plus RTT days.
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