Abbott is a global healthcare company developing technologies and products across diagnostics, medical devices, nutrition, and branded generic medicines. Its portfolio includes FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests, serving patients and healthcare professionals in areas such as diabetes management, infectious disease, and nutrition. Abbott’s work also focuses on expanding access to care, supporting health equity, and addressing challenges including malnutrition and infectious diseases. For professionals exploring healthcare careers, the company offers opportunities to contribute to medical innovation across a broad range of health-related disciplines.
Account Manager, Diagnostics Sales — China (Remote)
Grow Abbott’s diagnostic business in China by expanding hospital key accounts and building strong customer partnerships. The role combines sales planning, market intelligence, performance tracking, and coordination across service teams.
Description
- Drive assigned account performance by winning ZBA opportunities, renewing contracts, and growing Abbott’s hospital share.
- Meet sales targets for assigned accounts.
- Create value with customers and retain existing business.
- Pursue opportunities to create customer value and win new business.
- Gather, share, and report market intelligence for assigned accounts.
- Meet performance goals, including sales and instrument installation targets.
- Review customer inventory regularly, forecast performance, and track order completion.
- Set and manage sales targets and performance data for key and target accounts in the region.
- Manage key-account satisfaction, risks, and business opportunities.
- Review product use and market activities with customers, address priority needs, and improve satisfaction.
- Build partnerships across customer laboratories, clinical departments, and leadership to uncover needs and opportunities.
- Identify risks of losing business and develop contingency plans.
- Gather information on instruments, reagents, ordering departments, competitors, and channel distributors.
- Identify customer needs and pain points, then develop medium- and long-term growth plans.
- Plan and carry out customer visits.
- Develop and execute business plans for individual hospitals and the region.
- Forecast and manage VBP volume reporting responsibly.
- Track policy changes and monitor market and competitor activity.
- Serve as the first point of responsibility for problem solving and coordinate internal company resources.
- Coordinate customer complaints, after-sales service, installations, marketing projects, academic events, clinician relationships, inventory expiry management, and PCR applications.
Requirements
- Bachelor’s degree or higher in a clinical, medical, or related discipline.
- Three to five years of experience in healthcare or diagnostics is preferred.
- Strong problem-solving and relationship-building skills.
- Sound judgment and insight into key stakeholders and customer dynamics.
- Substantial experience managing strategic or key accounts.
- Experience working with senior management.
- Excellent communication skills.
- Strong learning ability.
- Openness to new ideas and sales models.
- Computer proficiency, including Word, Excel, and PowerPoint.