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Influencer
Influencer
51 – 200 Employees
H1B Visa SponsorB2BMarketingMedia
Influencer is a global influencer marketing agency founded by creators. The company helps brands plan and deliver creator-led campaigns that combine creative storytelling with analytics, using measurable performance data to improve reach, engagement, and conversions. Its team works with brands to turn creator audiences into meaningful customer relationships through carefully managed campaigns and commercially focused strategy.
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Account Director, Client Services

Lead client relationships and creator marketing campaigns at a global agency, guiding teams, budgets, negotiations, and performance reporting.

USUnited StatesCACalifornia
$57 – $75 / hour
HybridFull-timeLeadEnglish RequiredClient ServicesClient Services Representative

Description

  • Direct the post-sale delivery of multiple brand campaigns.
  • Partner with Sales leads to build strong client relationships.
  • Set client expectations and communicate updates and next steps.
  • Lead and mentor client service professionals.
  • Manage post-sale accounts to grow repeat business and upsell opportunities.
  • Support key client pitches by identifying potential creators and advising on scope and pricing.
  • Meet and exceed quarterly gross and net revenue targets.
  • Coach the team on budget management.
  • Forecast and track project costs, keeping clients informed about spending.
  • Oversee revenue recognition and report campaign delivery to leadership.
  • Prepare and present post-campaign analysis reports and quarterly business reviews.
  • Manage campaign setup, schedules, negotiations, contracts, content reviews, and delivery.
  • Work with internal and external partners on final analysis and reporting.
  • Improve processes and maintain regular meeting schedules.
  • Use Waves, Google Workspace, Slack, and HubSpot for campaign work.

Requirements

  • At least 6 years of client services experience at an agency or brand in influencer marketing, advertising, social media, media, or creative work.
  • At least 3 years of management experience.
  • Demonstrated expertise in account management, creator management, measurement, paid media, and revenue-focused organizations.
  • Experience preparing and presenting post-campaign analysis reports.
  • Ability to review legal agreements with creators and brands, including usage rights and payment terms.
  • Experience with revenue recognition systems and processes.
  • Commercial awareness, strong organization and communication, and leadership skills.
  • Ability to identify and source creator talent.
  • Experience negotiating contracts with creators, agents, managers, or attorneys.
  • Ability to scope and plan content calendars using creator rates and client KPIs.
  • Experience with creator outreach and relationship management on TikTok, Meta, YouTube, Pinterest, and Snap.
  • Ability to handle multiple campaign responsibilities and projects at once.
  • Comfort working with spreadsheets, numbers, and data analysis.
  • Confidence leading client calls, presentations, and strategic discussions.
  • General knowledge of the travel and beauty markets is a plus.
  • Deck design experience and a genuine interest in travel or beauty are bonuses.

Benefits

  • Medical coverage through Insperity.
  • Wellbeing support, including an employee assistance program and mental health coverage.
  • 401(k) plan with a matching opportunity.
  • 22 days of paid time off.
  • Federal holidays, with flexibility to adjust them to your needs.
  • A workplace focused on diversity, equity, and inclusion.

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