Group Communications Specialist
Absa Group
Develop strategic internal content and campaigns for Absa Group, a leading African banking group. Strengthen colleague engagement across digital communication channels.
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Hearst Health, Hearst Communications का स्वास्थ्य सेवा प्रौद्योगिकी प्रभाग है, जो व्यक्ति की स्वास्थ्य यात्रा के महत्वपूर्ण चरणों में सहायता देने पर केंद्रित है। FDB (First Databank), Zynx Health, MCG, Homecare Homebase, MHK और QGenda जैसे व्यवसायों के माध्यम से यह साक्ष्य-आधारित नैदानिक मार्गदर्शन, निर्णय-सहायता उपकरण और स्वास्थ्य सेवा कार्यबल प्रबंधन समाधान प्रदान करता है। इसके उत्पाद संगठनों को बड़े पैमाने पर अधिक सूचित और कुशल देखभाल प्रदान करने में सहायता करने के लिए बनाए गए हैं।
Technical Consultant, Healthcare Integrations
Advise health plans and pharmacy benefit managers on MHK care-management technology solutions. Investigate integration, data, configuration, and system issues while supporting implementations, testing, and validation.
विवरण
- Investigate technical issues using SQL, system data, logs, configuration details, and approved tools.
- Assess complex escalations for scope, impact, reproducibility, and priority, then collect evidence and recommend next steps.
- Support client file layouts, inbound and outbound feeds, batch processing, SFTP operations, PBM exchanges, vendor feeds, and related integrations.
- Analyze files, payloads, rejections, mappings, code values, crosswalks, and processing results.
- Work with clients, PBMs, vendors, and internal teams to resolve issues, define corrective actions, and document solutions.
- Develop trusted client relationships while advising on solution options, growth, adoption, and retention.
- Collaborate with Functional Consultants on client needs, configuration, implementations, enhancements, and operational delivery.
- Validate configuration, environment readiness, workflow feasibility, and technical outcomes against requirements.
- Explain configuration impacts, product behavior, best practices, solution alternatives, and operational trade-offs to clients.
- Create or support risk-based validation for defects, enhancements, configuration changes, client issues, and releases.
- Verify that changes satisfy requirements and record expected results, actual results, and outstanding risks.
- Support release, regression, upgrade, and production validation across relevant environments.
- Work with Sales and Account Management on suitable cross-sell and upsell discussions, client growth, adoption, and retention.
- Apply approved AI technologies to improve productivity, automate routine technical work, strengthen analysis and documentation, and accelerate issue resolution while meeting security, privacy, HIPAA/PHI, and responsible AI requirements.
आवश्यकताएँ
- At least five years of experience in technical consulting, application support, implementation, systems analysis, integration operations, or a comparable client-facing technical position.
- Working proficiency in SQL and foundational data analysis.
- Practical experience with Linux or Unix shell commands and structured formats such as CSV, XML, JSON, or fixed-width files.
- Hands-on experience testing and validating REST or SOAP APIs with tools such as Postman, SoapUI, or cURL.
- Hands-on experience with secure file transfers, including SFTP or FTPS and PGP/GPG encryption, decryption, or validation.
- Working knowledge of system configuration, integrations, technical support, testing, and environment validation.
- Strong analytical, troubleshooting, prioritization, documentation, and cross-functional communication abilities.
- Bachelor’s degree in a technical or related discipline, or equivalent practical experience, plus at least three years in a related client-facing technical role.
- Preferred: background in healthcare technology, payer operations, care management, utilization management, appeals and grievances, or another regulated setting.
- Preferred: experience with enterprise schedulers or batch workflow tools, operational and BI data environments, Python or shell scripting, and Git or Bitbucket.
- Preferred: familiarity with modern AI platforms and developer tools, including LLM APIs.
- Preferred: experience with enterprise schedulers such as Skybot/Automate Schedule, Cron, Control-M, or Autosys.
- Preferred: understanding of enterprise batch operations, concurrent processing, analytics platforms, and data reconciliation methods.
- Preferred: Python or shell scripting experience for automation, validation, troubleshooting, or operational support.
लाभ
- Medical, vision, and dental coverage for full-time employees.
- 401(k) plan with a generous company match.
- Benefits start on the first day of the month after employment begins.
- Opportunity for exercise or health club reimbursement.
- Monthly dependent care reimbursement opportunity.
- Short-term and long-term disability coverage.
- Basic term life and AD&D insurance.
- Generous paid time off and holiday schedule.
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