Capital Group
Capital Group
1931 में स्थापित, Capital Group एक वैश्विक निवेश प्रबंधन कंपनी है, जो लाखों निवेशकों को सेवाएँ प्रदान करती है। कंपनी कई देशों में काम करती है और ग्राहकों के विभिन्न वित्तीय लक्ष्यों व आवश्यकताओं को पूरा करने के लिए निवेश समाधान उपलब्ध कराती है।

Senior Engineering Manager, Genesys Cloud

Lead Genesys Cloud and AWS contact center engineering at Capital Group, an investment management company. Guide platform modernization, enterprise integrations, and engineering team development.

विवरण

  • Lead engineering, delivery, and ongoing development of Capital Group’s contact center platform.
  • Manage engineers building customer experience solutions with Genesys Cloud and AWS.
  • Advance strategic initiatives, platform improvements, and modernization work.
  • Work with business stakeholders, Product Management, Enterprise Architecture, Security, Infrastructure, and vendors.
  • Turn business goals into reliable, scalable technical solutions.
  • Build a strong engineering team through coaching, mentoring, technical leadership, and delivery accountability.
  • Direct contact center initiatives, integrations, and modernization projects.
  • Set engineering practices, quality standards, and delivery controls.
  • Guide solution design and implementation with technical leadership.
  • Support engineers’ growth through performance management and career development.
  • Oversee strategic vendor relationships and third-party solution delivery.
  • Improve operations through automation, greater efficiency, and modern engineering practices.

आवश्यकताएँ

  • Bachelor’s degree in computer science, engineering, information systems, or a related technical field.
  • At least 10 years of experience in software engineering, platform engineering, or technology delivery.
  • Substantial experience with contact center technologies.
  • Advanced expertise in Genesys Cloud CX.
  • Advanced expertise in AWS technologies.
  • Experience with CCaaS transformation, including migrations from legacy and on-premises platforms.
  • Record of translating business objectives into technical strategies, roadmaps, and measurable results.
  • Experience leading complex technology programs, platform modernization, and enterprise integrations.
  • Experience building, coaching, and mentoring engineering teams.
  • Experience implementing AI-enabled customer engagement tools, including virtual agents, conversational bots, agent assist, and Genesys Copilot.

लाभ

  • Competitive salary.
  • Individual annual performance bonus.
  • Annual Capital profitability bonus.
  • Retirement plan with a Capital contribution of 15% of eligible earnings.
  • Generous time away and health benefits starting on day one.
  • Flexible work options.
  • Two-for-one matching for charitable donations.
  • Opportunity to obtain annual grants for charitable organizations.
  • On-demand professional development resources.
  • Company-funded retirement contribution.

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