Capital Group
Capital Group
1931 жылы құрылған Capital Group — миллиондаған инвесторға қызмет көрсететін жаһандық инвестицияларды басқару компаниясы. Компания бірнеше елде жұмыс істейді және клиенттердің сан алуан қаржылық мақсаттары мен қажеттіліктерін қолдауға арналған инвестициялық шешімдер ұсынады.

Senior Engineering Manager, Genesys Cloud

Lead Genesys Cloud and AWS contact center engineering at Capital Group, an investment management company. Guide platform modernization, enterprise integrations, and engineering team development.

Сипаттама

  • Lead engineering, delivery, and ongoing development of Capital Group’s contact center platform.
  • Manage engineers building customer experience solutions with Genesys Cloud and AWS.
  • Advance strategic initiatives, platform improvements, and modernization work.
  • Work with business stakeholders, Product Management, Enterprise Architecture, Security, Infrastructure, and vendors.
  • Turn business goals into reliable, scalable technical solutions.
  • Build a strong engineering team through coaching, mentoring, technical leadership, and delivery accountability.
  • Direct contact center initiatives, integrations, and modernization projects.
  • Set engineering practices, quality standards, and delivery controls.
  • Guide solution design and implementation with technical leadership.
  • Support engineers’ growth through performance management and career development.
  • Oversee strategic vendor relationships and third-party solution delivery.
  • Improve operations through automation, greater efficiency, and modern engineering practices.

Талаптар

  • Bachelor’s degree in computer science, engineering, information systems, or a related technical field.
  • At least 10 years of experience in software engineering, platform engineering, or technology delivery.
  • Substantial experience with contact center technologies.
  • Advanced expertise in Genesys Cloud CX.
  • Advanced expertise in AWS technologies.
  • Experience with CCaaS transformation, including migrations from legacy and on-premises platforms.
  • Record of translating business objectives into technical strategies, roadmaps, and measurable results.
  • Experience leading complex technology programs, platform modernization, and enterprise integrations.
  • Experience building, coaching, and mentoring engineering teams.
  • Experience implementing AI-enabled customer engagement tools, including virtual agents, conversational bots, agent assist, and Genesys Copilot.

Артықшылықтар

  • Competitive salary.
  • Individual annual performance bonus.
  • Annual Capital profitability bonus.
  • Retirement plan with a Capital contribution of 15% of eligible earnings.
  • Generous time away and health benefits starting on day one.
  • Flexible work options.
  • Two-for-one matching for charitable donations.
  • Opportunity to obtain annual grants for charitable organizations.
  • On-demand professional development resources.
  • Company-funded retirement contribution.

Ұқсас жұмыс орындары

Joom

Enterprise Customer Success Manager, Brazil (Remote)

Joom

Lead renewals, retention, and account growth for JoomPulse enterprise customers. Turn Mercado Livre and Shopee analytics into practical recommendations for marketplace sellers.

Ашу
Cyera

Regional Sales Director, Identity Security

Cyera

Lead Cyera’s Pacific Northwest sales team, grow the territory, and exceed quotas for its AI and data security platform.

Ашу
Terumo Medical Corporation

Region Manager, Terumo Interventional Systems Sales

Terumo Medical Corporation

Lead medical device sales across a North Central New Jersey region, managing field teams and hospital relationships. Drive regional revenue, sales performance, and compliant promotion of Terumo Interventional Systems products.

Ашу
Dream

Senior Program Manager, Sovereign AI (Hybrid, Israel)

Dream

Lead Dream’s Sovereign AI roadmap for government and critical infrastructure customers, coordinating research, engineering, product, launches, and AI-enabled operations.

Ашу
Claroty

QA Automation Engineer

Claroty

Develop API and UI automation and CI/CD quality gates for Claroty’s cyber-physical security platform. Help protect critical infrastructure through reliable testing.

Ашу
SKF Group

Global Product Engineer, Bearings — SKF, Bengaluru

SKF Group

Design bearing products, models, drawings, and variants at SKF, a global provider of rotating equipment solutions. Support modular design, testing, and product lifecycle management.

Ашу
Webbing

Mobile Fraud Analyst – Bucharest Hybrid

Webbing

Investigate and prevent telecom fraud across Webbing’s global MVNO connectivity and IoT services. Analyze traffic, roaming, SIM, voice, SMS, and data activity for anomalies.

Ашу
The Clorox Company

Finance Manager, Manufacturing Finance

The Clorox Company

Manage manufacturing finance activities for Clorox, including cost consolidation, forecasting, and monthly accounting close. Partner with plant sites, Procurement, and Supply Planning in Mexico.

Ашу
Deepdub

Brazilian Portuguese Dubbing Director, Adapter, or Voice Actor

Deepdub
11 – 50 Қызметкерлер
Жасанды интеллект

Lead Brazilian Portuguese dubbing, adaptation, or voice performance for film, television, and digital productions using Deepdub’s AI-powered localization platform.

Ашу