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Senior Cloud Operations Lead — Xelon AG, Switzerland (Hybrid)
Lead operations for Xelon’s secure Swiss cloud infrastructure and VMware production environment. Oversee incident response, compliance, automation, and a service desk team of four to six.
विवरण
- Run Xelon’s cloud platform, covering availability, incident response, monitoring, backup, recovery, and infrastructure.
- Lead four to six colleagues across cloud operations and the service desk.
- Operate and optimise a multi-hypervisor production environment, primarily on VMware.
- Manage availability, performance, capacity planning, hardware lifecycle, and partner-run datacenter operations.
- Oversee operational networking and storage, including segmentation, routing, firewalls, DNS, load balancing, and storage systems.
- Operate and improve monitoring, alerting, and logging.
- Manage backup and disaster recovery, and verify that restores work.
- Lead service desk intake and triage, maintaining ticket quality and response times against service levels.
- Escalate and resolve first- and second-level support incidents.
- Work with engineering to turn recurring tickets into lasting fixes.
- Coach and develop the operations and service desk team, including development plans and sustainable on-call coverage.
- Automate recurring manual operations with Infrastructure as Code and scripting.
- Improve operational tools and handovers with DevOps, Support, and Product.
- Maintain ISO 27001, ISAE, Swiss data sovereignty, and patch compliance, along with audit evidence and operational documentation.
- Share responsibility for operational CAPEX and OPEX budgets, vendors, licences, and procurement.
आवश्यकताएँ
- At least five years leading IT operations in a cloud, hosting, or service provider environment.
- Hands-on experience running VMware in production.
- Practical knowledge of networking, storage, and datacenter operations.
- Confident spoken and written German and English.
- Swiss or EU/EFTA citizenship, or a valid Swiss work permit.
- Provider-scale networking experience, including segmentation, routing, firewalls, load balancing, and DNS.
- Experience with hypervisors alongside VMware and with hypervisor migrations.
- Hands-on Infrastructure as Code experience, for example with Terraform or Ansible.
- Experience with monitoring and logging at scale, using Prometheus, Grafana, or a comparable stack.
- Experience operating in a regulated environment such as ISO 27001, ISAE, or SOC 2.
- Experience managing operations during a platform migration or consolidation.
लाभ
- A leadership position with ownership at a Swiss cloud provider.
- Hybrid working arrangement.
- Modern tools.
- A product-led environment with clear responsibilities and ownership.
- Direct collaboration with the Head of Platform & Technology and cross-functional teams.
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