Lead Business Analyst – Sustainable Digital Products
SGS
Lead discovery and delivery preparation for SGS and bluesign sustainable digital products. Turn complex business needs into clear, testable product work.
Atvērt
Xelon AG nodrošina Šveices mākoņinfrastruktūru IT komandām, pakalpojumu sniedzējiem, SaaS izstrādātājiem un jaunuzņēmumiem. Tās ISO sertificētā, ģeogrāfiski redundantā platforma ietver publiskās un privātās mākoņvides, virtuālās mašīnas, Kubernetes mitināšanu, krātuvi un mākoņa dublējumkopijas. Xelon AG koncentrējas uz datu suverenitāti, atbilstību prasībām, augstu pieejamību un vienkāršāku mākoņoperāciju pārvaldību organizācijām, kas vēlas efektīvi pārvaldīt infrastruktūru un samazināt darbības risku.
Senior Cloud Operations Lead — Xelon AG, Switzerland (Hybrid)
Lead operations for Xelon’s secure Swiss cloud infrastructure and VMware production environment. Oversee incident response, compliance, automation, and a service desk team of four to six.
Apraksts
- Run Xelon’s cloud platform, covering availability, incident response, monitoring, backup, recovery, and infrastructure.
- Lead four to six colleagues across cloud operations and the service desk.
- Operate and optimise a multi-hypervisor production environment, primarily on VMware.
- Manage availability, performance, capacity planning, hardware lifecycle, and partner-run datacenter operations.
- Oversee operational networking and storage, including segmentation, routing, firewalls, DNS, load balancing, and storage systems.
- Operate and improve monitoring, alerting, and logging.
- Manage backup and disaster recovery, and verify that restores work.
- Lead service desk intake and triage, maintaining ticket quality and response times against service levels.
- Escalate and resolve first- and second-level support incidents.
- Work with engineering to turn recurring tickets into lasting fixes.
- Coach and develop the operations and service desk team, including development plans and sustainable on-call coverage.
- Automate recurring manual operations with Infrastructure as Code and scripting.
- Improve operational tools and handovers with DevOps, Support, and Product.
- Maintain ISO 27001, ISAE, Swiss data sovereignty, and patch compliance, along with audit evidence and operational documentation.
- Share responsibility for operational CAPEX and OPEX budgets, vendors, licences, and procurement.
Prasības
- At least five years leading IT operations in a cloud, hosting, or service provider environment.
- Hands-on experience running VMware in production.
- Practical knowledge of networking, storage, and datacenter operations.
- Confident spoken and written German and English.
- Swiss or EU/EFTA citizenship, or a valid Swiss work permit.
- Provider-scale networking experience, including segmentation, routing, firewalls, load balancing, and DNS.
- Experience with hypervisors alongside VMware and with hypervisor migrations.
- Hands-on Infrastructure as Code experience, for example with Terraform or Ansible.
- Experience with monitoring and logging at scale, using Prometheus, Grafana, or a comparable stack.
- Experience operating in a regulated environment such as ISO 27001, ISAE, or SOC 2.
- Experience managing operations during a platform migration or consolidation.
Priekšrocības
- A leadership position with ownership at a Swiss cloud provider.
- Hybrid working arrangement.
- Modern tools.
- A product-led environment with clear responsibilities and ownership.
- Direct collaboration with the Head of Platform & Technology and cross-functional teams.
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