Mountain America Credit Union एक गैर-लाभकारी वित्तीय संस्था है, जो बैंकिंग और वित्तीय सेवाओं की विस्तृत श्रृंखला के माध्यम से अपने सदस्यों की सेवा करती है। इसके उत्पादों में बचत और चालू खाते, ऑटो ऋण, क्रेडिट कार्ड, SBA ऋण, सेवानिवृत्ति योजना और संबंधित सेवाएँ शामिल हैं। कई राज्यों में 100 से अधिक शाखाओं के साथ, यह क्रेडिट यूनियन ऑनलाइन और मोबाइल बैंकिंग के माध्यम से भी सदस्यों को सहायता प्रदान करती है। इसकी सेवाओं में रोज़मर्रा की वित्तीय सुविधाओं के साथ सामुदायिक सहभागिता और वित्तीय शिक्षा भी शामिल है, जिसका उद्देश्य सदस्यों को अपने वित्तीय लक्ष्यों की योजना बनाने और उन्हें प्रबंधित करने में मदद करना है।
Resolution Specialist - Collector | Mountain America Credit Union
Resolve delinquent loan accounts, collect payments, and negotiate repayment solutions for Mountain America Credit Union. This full-time hybrid position is based in Sandy, Utah.
विवरण
- Provide personalized member service to resolve overdue loan balances
- Collect delinquent payments and evaluate members' financial capacity
- Offer resolution options that support favorable outcomes for both members and the credit union
- Apply professional, lawful, and effective collection practices
- Build productive relationships with members and internal teams while meeting quality and regulatory standards
- Follow NCUA, FDCPA, CFPB, other regulatory requirements, and credit union policies
- Work with Loan Servicing, Deposit Operations, Fraud, and other MACU departments
- Collect secured and unsecured delinquent loans, negative shares, and other accounts in the MACU lending portfolio
- Resolve account issues and document collection activity accurately to help limit credit union losses
- Manage mortgage collections, negotiate reinstatements and repayment plans, discuss loan modifications, and evaluate workout-loan eligibility
- Contact members and co-signors by phone and in writing about delinquent accounts, recording each interaction
- Handle inbound calls from members, branches, and the service center
- Maintain account files and collect or transfer payments on delinquent accounts
- Explain repossession processes to members
- Confirm the accuracy of skip-trace findings
- Address objections and de-escalate member concerns
- Interpret and explain MACU policies for individual situations
- Complete other assigned responsibilities
आवश्यकताएँ
- At least one year of experience in collections, loss mitigation, loan servicing, sales, or customer service
- High school diploma or equivalent qualification
- Intermediate proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and Excel
- Ability to understand and follow written and verbal instructions
- Strong negotiation ability
- Excellent telephone and written communication skills
- Professional demeanor when working with members
- Working knowledge of lending terminology and processes
- Strong reasoning and research abilities
- Ability to protect confidential member and company information
- Dependable work ethic, high integrity, positive outlook, and careful attention to detail
- Ability to follow direction and work with limited direct supervision
- Ability to complete mathematical calculations
- Effective communication skills
- Detail-conscious, self-motivated, dependable in follow-through, and able to manage multiple tasks
- Ability to sit, speak, and hear for extended periods
- Ability to stand, walk, and use hands for handling or reaching on occasion
- Near and far visual acuity
- Ability to occasionally lift up to 10 pounds
लाभ
- Hybrid schedule combining remote work with weekly in-office days
- Reasonable accommodations available throughout the application, interview, and employment process
- Equal opportunity, affirmative action, ADA, and Veterans employer